Senior Field Service Engineer

3 days ago


Chicago, United States Tractian Full time
Customer at TRACTIAN

The Sales team is the driving factor behind revenue at Tractian. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Kraft-Heinz, John Deere, PepsiCo, and others. Tractian's Net Revenue Retention (NRR) is as big as Silicon Valley startups, such as Snowflake (158%) and Twilio (155%), which highlights the stickiness of our products. We make sure that top performers are recognized and over-beating quota.

What you'll do

As a Field Service Engineer, you will be the face of our company at client locations, responsible for the installation of our products and providing on-site support. Your role requires a blend of technical prowess and customer service skills to ensure successful setup, maintenance, and troubleshooting of our solutions, fostering positive client relationships and technical reliability.

Responsibilities
    • Perform on-site installation and configuration of our software and hardware solutions.
    • Train clients on the proper use and maintenance of installed products.
    • Provide on-site technical support and troubleshooting as required.
    • Coordinate with production teams to ensure timely delivery and setup of materials.
    • Document installation processes and client interactions in HubSpot CRM.
    • Revisit sites for routine maintenance checks and client follow-ups.
    • Ensure compliance with safety regulations and company installation standards.
Requirements
    • Bachelor's degree in a technical discipline such as Electrical or Mechanical Engineering, or Industrial Engineering.
    • Solid experience with on-site installations and support in a tech environment.
    • Knowledge of mechanical and electrical systems relevant to our products.
    • Strong organizational and time management skills.
    • Ability to work independently and manage on-site responsibilities effectively.
    • Excellent interpersonal skills and the ability to provide training to clients.
    • Proficiency in technical documentation and CRM software.
Bonus Points
    • Certifications in electrical, mechanical, or related fields.
    • Willingness to travel extensively for installations and support.
    • Fluent in English.


Compensation

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.

Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.

Gympass Membership - Access a wide range of gyms and training programs.

Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.

Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

  • Chicago, United States Customer Service Associates Full time

    Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the...


  • Chicago, United States Skyline Products Full time

    The Field Service Engineer is an integral part of the Skyline Products Inc. team. This team member will provide customer support, testing and field repair on LED and scroll style gas price signs, electronic dynamic message signs and traffic control systems. Skyline Products is looking for a dynamic, self-motivated experienced individual who will represent...


  • Chicago, Illinois, United States Field Museum Full time

    **Company Overview:**The Field Museum is a world-renowned institution that has been connecting people to the natural environment and human history since 1893. Our mission remains steadfast, driven by a passion for exploration and discovery.We are seeking an exceptional Strategic Finance Director to join our team. This role plays a pivotal part in developing...


  • Chicago, United States SRG Government Services Full time

    Field Service Technician SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly...


  • Chicago, United States QuidelOrtho Corporation Full time

    The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with...


  • Chicago, Illinois, United States Harrison Consulting Solutions Full time

    We are seeking a talented Senior Geotechnical Engineer to join our Chicago suburb office.Company OverviewHarrison Consulting Solutions is a regional consulting firm dedicated to delivering exceptional geotechnical engineering services.Job SummaryThis is an exciting opportunity for a highly experienced Senior Geotechnical Engineer to work on various projects,...


  • Chicago, Illinois, United States Danaher Corporation Full time

    Job OverviewThe Associate Field Service Engineer role at Danaher Corporation offers a challenging and rewarding opportunity to develop your skills and expertise in the field of instrument maintenance and technical support. This position is based in Chicago, IL, and involves working with our customers to ensure the optimal performance of our scientific...


  • chicago, United States YER USA Full time

    A crucial role in the US supporting an innovative manufacturer of technologically advanced tube and sheet metal fabricating solutions.Travel – up to 90% (USA and/or Canada)Company:For over 90 years, our client has been designing and manufacturing some of the most renowned CNC machine tool equipment. One of the largest producers of automated systems for the...


  • Chicago, United States YER USA Full time

    A crucial role in the US supporting an innovative manufacturer of technologically advanced tube and sheet metal fabricating solutions.Travel – up to 90% (USA and/or Canada)Company:For over 90 years, our client has been designing and manufacturing some of the most renowned CNC machine tool equipment. One of the largest producers of automated systems for the...


  • chicago, United States YER USA Full time

    A crucial role in the US supporting an innovative manufacturer of technologically advanced tube and sheet metal fabricating solutions.Travel – up to 90% (USA and/or Canada)Company:For over 90 years, our client has been designing and manufacturing some of the most renowned CNC machine tool equipment. One of the largest producers of automated systems for the...


  • Chicago, United States Philips Iberica SAU Full time

    Job TitleField Service Engineer - CT/MRI (Chicago, IL)Job DescriptionThis position supports the Diagnostic Imaging Systems business within the greater Chicago area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and diagnosis and treatment imaging...


  • Chicago, United States Philips Iberica SAU Full time

    Job TitleField Service Engineer - CT/MRI (Chicago, IL)Job DescriptionThis position supports the Diagnostic Imaging Systems business within the greater Chicago area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and diagnosis and treatment imaging...


  • Chicago, Illinois, United States Field Museum Full time

    Job Title: Senior Philanthropy LeaderEstimated Salary Range: $120,000 - $180,000 per year.About the PositionThe Field Museum is seeking a highly experienced and skilled Senior Philanthropy Leader to oversee individual giving and auxiliary groups. This role will be responsible for implementing strategies to achieve significant fundraising goals, managing a...


  • Chicago, United States CDM FIELD SERVICES Full time

    CDM Field Services seeks Data Scientist or software engineer. Primary worksite is Chicago IL but relocation possible. Apply b.traetow@xciteauto.com

  • Geotechnical Engineer

    2 weeks ago


    Chicago, Illinois, United States Harrison Consulting Solutions Full time

    Job DescriptionHarrison Consulting Solutions is seeking a highly experienced Senior Geotechnical Engineer to join our team in Chicago suburb office.About the RoleWe are looking for a talented professional with expertise in geotechnical engineering to lead our geotechnical services. The successful candidate will have strong technical knowledge and experience...

  • Senior Data Engineer

    3 weeks ago


    Chicago, United States Merge Resources Ltd. Full time

    Senior Data Engineer Hybrid Remote - 1 Day / Month Full Time / Direct Hire WE ARE: > Stable / Highly Collaborative / Professional > A premier organization with a global presence > Hybrid-Cloud YOU ARE: > A senior level engineer with high level proficiency with on-premise infrastructure > Highly interested in skills growth - Azure Data THE JOB: > Creating...


  • Chicago, Illinois, United States Early Warning Services Full time

    Early Warning Services is a leading provider of cutting-edge solutions for the financial industry.We're seeking a highly skilled Senior Data Engineer to join our team in Scottsdale, San Francisco, Chicago, or New York. As a Senior Data Engineer, you will be responsible for developing, testing, and maintaining data engineering solutions for Paze.The...

  • Field Engineer

    3 months ago


    chicago, United States WSI Technologies Full time

    Job Description | Field EngineerClassification: Hourly, Non-ExemptOVERVIEWWSI Technologies (WSI) provides our customers with mission critical intelligence products and services, offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been...

  • Field Engineer

    1 month ago


    chicago, United States WSI Technologies Full time

    Job Description | Field EngineerClassification: Hourly, Non-ExemptOVERVIEWWSI Technologies (WSI) provides our customers with mission critical intelligence products and services, offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been...

  • Senior Data Engineer

    2 months ago


    chicago, United States Trajektory Full time

    Company Description Trajektory, based in downtown Chicago, IL, helps the world's biggest brands evaluate sponsorship impact. The company was founded by former industry executives from sports, media, and entertainment industries to provide stress-free data management solutions for visualizing, assessing, and valuing partnership data in real-time. Trajektory's...