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Help Desk Technician

4 weeks ago

Jersey City, United States BelovED Community & Empowerment Academy Charter Sc Full time

Job Summary: At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment. Key Responsibilities: Technical Support: Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues. Hardware Maintenance: Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts. Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software. User Training: Actively engage with end-users, providing basic training and guidance on technology usage and best practices. Infrastructure Management: Efficiently manage ticketing, asset management, website, and other key networking systems to ensure optimal performance. Documentation: Maintain detailed records of support requests, resolutions, and IT equipment inventory to enable effective tracking and monitoring. Security Awareness: Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures. Infrastructure Maintenance: Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance. We offer a competitive salary ranging from $46,000 to $48,000, commensurate with experience and qualifications. INDOPERATIONS Requirements High school diploma or equivalent (Bachelor's degree in IT or related field preferred). Strong passion for technology and a desire to learn and grow in the IT field. Interest in K-12 education Prior experience using Incident IQ is preferred. Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users. Basic knowledge of computer hardware, operating systems, and software applications. Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff. Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture. Prior experience in an educational setting is a plus, but not required. Benefits Medical Dental Pension Paid Time Off

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