IT Technician II

4 weeks ago

Pasco, United States Altasciences Full time
Your New Company
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role
The IT Technician II is responsible for supporting Altasciences' internal IT service customers in their usage of the tools provided by the Altasciences IT department such as Windows desktop and laptop computers, tablets, desktop and enterprise software, and mobile phones. The IT Technician 2 responds to and tracks customer requests and solutions via an IT Service Management system.

What You'll Do Here
  • Resolve incidents and service requests submitted by our internal IT service customers through our Freshservice IT Service Management system.
  • Help maintain an accurate inventory of IT assets through the conscientious and disciplined use of our IT Asset Management system.
  • Actively embrace our IT Customer Support goals, guiding principles, and work practices.
  • Work with a high level of integrity, specifically with a focus on confidentiality and regulatory compliance with the information and data access that comes with the role.
  • Support the development of solutions for common or recurring support issues.
  • Work with other IT functions to support the implementation of technology and innovation projects.
  • Display professionalism in oral and written communication that is clear, concise, organized, and understandable for the intended audience.
  • Collaborate with other teams and individuals to gain other perspectives and opinions when planning and making decisions.
  • Actively provide opinions, experience, knowledge, and expertise to others asking for feedback and looking to collaborate.
  • Be able to work on all Canadian sites if needed.
  • Available for the IT Support phone rotation, during the evenings and weekends and when, normally, the department is closed.
What You'll Need to Succeed
  • College degree in relevant field or equivalent work experience preferred.
  • CompTIA certifications (A+, Network+, Security+) strongly desired.
  • Intermediate to advanced knowledge in the configuration, installation, and troubleshooting of desktop Windows operating systems.
  • Intermediate to advanced knowledge in desktop, laptop, and tablet PC hardware.
  • Intermediate to advanced knowledge in common Windows desktop software such as Microsoft Office, Antivirus/Antimalware, Webex, Zoom, Teams, and Web browsers (Chrome, Firefox, Edge), etc.
  • Intermediate to advanced knowledge in iPhone and Android mobile smartphone technology.
  • Intermediate to Intermediate to advanced knowledge in VPN technology, fundamental TCP/IP protocols (DHCP, DNS, IP Addressing/Subnets, TCP, UDP, ICMP), Windows Active Directory, RDP, Mobile Device Management, Windows Deployment Services, Remote Monitoring and Management systems, IT Service Management and IT Asset Management systems.
  • Ability to learn and apply new technology and procedures quickly.
  • Excellent diagnostic and problem-solving skills.
  • Strong customer service and people skills.
  • Strong organizational and time-management skills.
  • Bilingual, fluent in both French and English
What We Offer

The pay range estimated for this position is $28.00 - 30.00$ per hour. Please note that hourly rates/salaries vary ,within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.

Altasciences' Benefits Package Includes:
  • Health/Dental/Vision Insurance Plans
  • 401(k)/RRSP with Employer Match
  • Paid Vacation and Holidays
  • Paid Sick and Bereavement Leave
  • Employee Assistance & Telehealth Programs
  • Telework when applicable
Altasciences' Incentive Programs Include:
  • Training & Development Programs
  • Employee Referral Bonus Program
  • Annual Performance Reviews


#LI-MB1

MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences

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