MDU Account Manager

3 weeks ago

Pooler, United States Clearwave Fiber LLC Full time

Location: Savannah, GA; Atlanta, GA; Jacksonville, FL; St. Louis, IL; Remote

Role overview:

Responsible for building, managing, and nurturing relationships with the multi-dwelling unit complexes and townhome communities that Clearwave Fiber serves. As the point-person for property owners, developers, onsite/centralized managers, and residents, the MDU Account Manager will play a pivotal role in driving penetration and profitability for the segment. The ideal candidate will be a proactive, relationship-oriented professional with a strategic sales mindset and the ability to operate at a high-level cross-functionally.

Responsibilities include:

- Establish and maintain strong relationships with property managers and leasing staff to drive subscriber penetration and revenue growth

- Provide property management with all necessary collateral, promotional items, and sales tools to maximize product adoption

- Manage the sales process and effectively communicate offers to leasing agents, including guidance on how to pitch our services.

- Engage with residents through the coordination and hosting of onsite events to enhance brand awareness

- Ensure compliance to and manage the operational components of all residential agreements and contracts (i.e. EMAs)

- Serve as the primary Clearwave Fiber liaison/point-of-contact/escalation point and work proactively to maintain and improve Clearwave Fiber's relationships and standing within the communities we serve

o Promote a positive image of the Clearwave Fiber brand and offering

- Facilitate and manage intracompany coordination (sales, installation, repair, and construction/engineering) for resolution of customer and broader community challenges from pre-construction to property maturity

- Analyzes, researches, resolves, refers, and follows up on customer complaints regarding billing, credits, and services in an expedient and professional manner, including monitoring community detractors and maintaining open communications with them

- Track, monitor, and analyze service penetration levels for all properties; support development of action plans where needed

- Perform other duties as assigned to assist with the overall goals of exceeding the revenue and profitability targets while maximizing customer delight

- Position may require up to 40% travel to effectively manage property relationships

Requirements

Minimum Qualifications:

- Bachelor's degree or equivalent experience required

- 5+ years' experience in account management, customer success, or outside sales roles; preference for roles within the telecommunications or related industries

- Knowledge of and a track record of success working within the multifamily/MDU space

- Strong interpersonal, verbal, presentation, and written communications skills.

- Strong attention to detail

- Strong customer service skills

- Proficient in MS Word, MS Excel, MS PowerPoint

- Self-motivated and must excel in a minimally managed, high profile position

- A valid driver's license

What We Offer:

  • Competitive Salary: Attractive base salary plus commissions.
  • Comprehensive Benefits: Health, dental, vision, and retirement plans.
  • Professional Growth: Opportunities for continuous learning and career advancement.
  • Innovative Environment: Work with cutting-edge technology in a dynamic and collaborative setting.

About us

Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, we'd like to invite you to consider joining us in this endeavor.

Clearwave Fiber is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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