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Desktop Support Technician

1 month ago

South San Francisco, United States Sees Candy Shops Inc Full time
Work is Sweet

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:
Become a Chocolate-Coated Tech Wizard at See's Candies
Are you a tech-savvy individual with a sweet tooth for solving puzzles? Look no further than See's Candies, where you'll have the opportunity to indulge in a world of delectable chocolates while keeping our systems running as smooth as our velvety truffles.

The Role: Desktop Support Technician
As a Desktop Support Technician, you'll be the guardian of our digital realm, ensuring that our employees can seamlessly navigate through their tech woes. From troubleshooting software glitches to untangling network knots, you'll be the go-to hero for all things tech-related.

Job Description:

Key Responsibilities (a.k.a. Your Chocolate-Coated Superpowers):
  • Tech Whisperer: Provide first-level support for desktops, laptops, printers, and mobile devices, ensuring our employees can work without a hitch.
  • Rapid Response: Swiftly respond to and resolve technical issues, whether in person, over the phone, or through remote tools, like a superhero answering the call for help.
  • Software Sorcery: Install, configure, and maintain software and hardware components with the finesse of a master chocolatier crafting a delectable treat.
  • System Superhero: Perform system upgrades and regular maintenance, keeping our tech infrastructure as fresh and delightful as our signature chocolate boxes.
  • Network Ninja: Troubleshoot and resolve network connectivity issues, ensuring our digital pathways flow as smoothly as our rich, velvety chocolate.
  • Tech Concierge: Assist with the setup and deployment of new equipment, making sure our employees have the tools they need to shine.
  • Digital Documentarian: Document technical issues and resolutions, creating a treasure trove of knowledge for future reference.
  • Collaborative Confectioner: Collaborate with other IT team members, combining your skills like the perfect blend of chocolate and caramel.
  • Tech Tutor: Provide training and guidance to users, ensuring they can navigate our tech landscape with ease.
  • Security Sentinel: Ensure the security and privacy of our networks and computer systems, protecting our digital assets like a watchful guardian.
Qualifications (a.k.a. Your Secret Ingredients):
  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience (because tech wizardry requires a solid foundation).
  • 2+ years of experience in a desktop support or similar role (you've already proven your worth in the tech realm).
  • Proficiency with Windows and macOS operating systems (because versatility is key in the digital world).
  • Experience with Microsoft Office Suite and other common business applications (you know your way around the digital toolbox).
  • Strong understanding of network fundamentals, including TCP/IP, DNS, and DHCP (because you speak the language of the digital realm fluently).
  • Excellent problem-solving skills and the ability to troubleshoot hardware and software issues (because tech challenges are like puzzles waiting to be solved).
  • Strong customer service orientation with excellent verbal and written communication skills (because you're not just a tech whiz, but also a people person).
  • Ability to work independently as well as part of a team (because teamwork makes the dream work, even in the digital world).
  • Strong organizational skills with the ability to manage multiple tasks and priorities (because juggling is a skill you've mastered).
  • Certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is a plus (because extra credentials never hurt).
Physical Requirements (a.k.a. Your Chocolate-Fueled Stamina):
  • Ability to lift and transport moderately heavy equipment (up to 50 lbs) because tech gear can be as hefty as a box of our signature assorted chocolates.
  • Ability to perform physical activities such as bending, kneeling, and walking (because tech wizardry sometimes requires getting up close and personal with the hardware).
Why Join See's Candies (a.k.a. The Sweet Perks):
  • Be a part of a company with a rich heritage and a commitment to quality and customer satisfaction (because we take pride in our delectable legacy).
  • Enjoy a collaborative and inclusive work environment (where teamwork and camaraderie are as sweet as our chocolates).
  • Receive competitive compensation and benefits, including health insurance, retirement plans, and employee discounts (because we believe in taking care of our tech wizards as much as our chocolates).


The pay range for this position at commencement of employment is expected to be between $35-40 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

So, what are you waiting for? Join See's Candies and embark on a tech adventure that's as sweet as our signature treats Apply now and let's make tech magic together

See's is an EOE
See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).