Customer Success Representative
2 months ago
About Vorto
Vorto is the only AI-driven automated supply chain platform in the world. Our mission is to enable businesses to be more economically and environmentally sustainable by digitally transforming the B2B supply chain, essentially creating a B2B Amazon. Come work in a fast-paced and dynamic culture where you will grow your personal and career capabilities like never before
About the Role
We are looking for Customer Success - Bilingual to help us bring AI to supply chains in the world’s largest companies. To support our mission, the successful candidate will be exceptional with customer service, especially with our customers - truck drivers
Requirements
Responsibilities
- Perform best in class inbound customer support with an emphasis on technical application assistance and operations assistance for truck drivers and carriers.
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone/live chat room in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Corrects discrepancies on customers' accounts, and researches and resolves billing questions (invoices, bonuses, vouches, cheque requests) where necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Identify opportunities for support automation and process improvement
- Cultivate a positive customer experience with every interaction to build and maintain user relationships
- Supports other lines of business as volumes dictate.
The ideal candidate will have:
- Culture alignment - read the blog
- Bilingual in Spanish
- Ability to work 12-hour shifts, 7 days a week rotating days and nights with a week off in between
- Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
- Ability to troubleshoot applications and learn new technologies quickly
- Ability to react to dynamic situations and make thoughtful decisions quickly
- Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
- High level of curiosity and desire to learn
- Exceptional analytical skills
- Exceptional communication skills, written and verbal
Benefits
Benefits
At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.
We offer a competitive benefits package as well as numerous additional perks including:
- Competitive compensation package
- Health, Dental and Vision Insurance
- 401k with matching up to 3.5%
- Company paid life and short-term disability insurance
- Company paid parking, transit pas
- Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
VORTO is an Equal Opportunity Employer.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
We have other current jobs related to this field that you can find below
-
Carrier Success Representative, WTX
2 months ago
Odessa, United States Vorto Operations LLC Full timeJob DescriptionJob DescriptionAbout VortoVorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of...
-
Carrier Success Representative, WTX
2 months ago
Odessa, United States Vorto Operations LLC Full timeJob DescriptionJob DescriptionAbout VortoVorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of...
-
Customer Service Representative
2 months ago
Odessa, United States U-Haul Full timeLocation: 14123 State Rd 54, Odessa, Florida 33556 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
2 months ago
Odessa, United States Hoerbiger Wien Gmbh Full time**Customer Service Representative - Odessa, TX** **Tasks** HOERBIGER Service Inc. is currently seeking a Customer Service/Warehouse Representative to join our team in Odessa, TX. This position works as a liaison between the Customer and HOERBIGER, as well as executes all order entry and quotation activities. Assists and organizes activities throughout the...
-
Industrial Customer Service Representative I
2 months ago
Odessa, United States KLINGER GPI Full timeCustomer Service Representative I KLINGER GPI is looking for an hourly, non-exempt, full-time (40+ hours per week) Customer Service Representative I to add to our Odessa, TX team. We will train you on our ERP system and give you all the tools that you will need to succeed. If you enjoy working with people, are good with a computer, and have excellent...
-
Industrial Customer Service Representative I
2 months ago
Odessa, United States KLINGER GPI Full timeJob DescriptionJob DescriptionCustomer Service Representative IKLINGER GPI is looking for an hourly, non-exempt, full-time (40+ hours per week) Customer Service Representative I to add to our Odessa, TX team. We will train you on our ERP system and give you all the tools that you will need to succeed. If you enjoy working with people, are good with a...
-
Odessa, United States Aramark Uniform Services Full timeThe Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements.Vestis operates in a very competitive environment and successful Relief CSR must be able to balance exceptional customer service with meeting and exceeding individual sales growth...
-
Customer Service Representative
1 month ago
Odessa, United States Sewell Full timeDescriptionCustomer Service Representative - Ford Lincoln The Sewell Family of Companies is seeking a Customer Service Representative who is friendly, interactive, and outgoing to join our Sales team. The customer service representative is the front line of guest relations, as they greet customers on the lot, assist them in browsing inventory, test driving,...
-
Customer Service Representative Fueler/Washer_
4 weeks ago
Odessa, United States Penske Full timeLocation: 13424 County Rd 133 West, Odessa, TX 79765 **What’s the Job?** Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...
-
Customer Service Representative Fueler/Washer
1 month ago
Odessa, United States Fleet Jobs Full timeLocation: 13424 County Rd 133 West, Odessa, TX 79765 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...
-
Customer Service Representative Fueler/Washer
4 weeks ago
Odessa, United States Penske Full timeJob Description:Location: 13424 County Rd 133 West, Odessa, TX 79765 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of...
-
Customer Service Representative Fueler/Washer
1 month ago
Odessa, United States Penske Truck Leasing Co., L.P. Full timeLocation: 13424 County Rd 133 West, Odessa, TX 79765 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...
-
Customer Service Representative Fueler/Washer
2 months ago
Odessa, United States Penske Truck Leasing Co., L.P. Full timeLocation: 13424 County Rd 133 West, Odessa, TX 79765 Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person...
-
Odessa, United States Spherion Full timeOur team of Logistics Dispatchers is growing in Pasco County!Odessa, FL, US | Full Time | $16.00 Per Hour | Temp-to-HireVarious schedules available: Weekends with Two-Week Days Off | **Recruiter/s will cover available schedules during interview**We are looking to add 2 - 4 Logistics Dispatchers & Customer Service Representatives to our Odessa...
-
Customer Service Representative
2 months ago
Odessa, United States Laura Edge - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include...
-
Customer Service Representative
3 weeks ago
Odessa, United States Laura Edge - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & development Position OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and...
-
Customer Service Representative Fueler/Washer
4 weeks ago
Odessa, United States Penske Full timeLocation: 13424 County Rd 133 West, Odessa, TX 79765 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...
-
Customer Service/ Sales Representative
4 weeks ago
Odessa, United States Odessa Company Full timeJob DescriptionJob DescriptionLocated in Odessa, FL we are seeking several Customer Service/ Sales Representatives to join our dynamic team! Similar to the Call Center environment without the Call Center stress and pressures. NO COLD CALLING or OUTSIDE SALES Required. Primary functions include answering incoming calls and assisting our Sales Team by...
-
Business Development Representative
2 weeks ago
Odessa, United States Lunova Group Full time3+ years of outside industrial sales experience is required Proven ability to drive business growth and exceed sales targets Strong networking and relationship-building skills Knowledge of the Permian Basin market and key players is advantageous Willingness to travel within the region Responsibilities We are seeking an experienced and driven Business...
-
Outside Sales Representative HS
2 months ago
Odessa, United States Leaf Home Full timeAre you looking for a company with unlimited compensation opportunity, weekly pay, and advancement to management roles? Leaf Home Safety Solutions, a division of Leaf Home is looking to grow our team of Outside Sales Representatives TODAY! Why Work with Leaf Home Safety Solutions? ...
