Key Account Specialist
2 weeks ago
Primary Duties
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Serve as the internal primary point of contact with US Key Accounts.
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Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
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Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
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Collaborate with Account Managers and know customer’s business and account/order strategy.
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Reporting and communicating of logistical complaints for US Key Accounts.
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Ensure OTIF compliance in regard to order, ship method, and partner accuracy.
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Enter purchase orders into an ERP system for a dedicated portfolio of customers.
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Provide one-call resolution with a significant focus on customer care.
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Contribute to the relationship of the global and local key / strategic accounts by partnering with Sales, Marketing, and working with Supply Chain.
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Performs all work in compliance with company quality procedures and standards.
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Perform other duties as assigned.
Training and Education
• High School diploma required, bachelor’s degree in related field preferred.
Experience
• 3 years with direct customer contact experience required.
• Experience working with top tiered customers preferred.
Knowledge, Skills, and Abilities
• Excellent written and verbal communication skills.
• Aptitude for working collaboratively and cooperatively in a team environment.
• Intuitive, out of the box, critical thinker; demonstrated problem-solving skills.
• Strong attention to detail.
• Strong time management skills.
• Proficient in order entry to receipt.
• Good working knowledge of Microsoft Office Suite products and working knowledge of SAP preferred.
• General business knowledge such as basic finance, marketing, sales, and accounting.
• Demonstrated ability to communicate to an individual or team with information that is accurate and concise while acting promptly, decisively and without delay.
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