Account Coordinator

2 weeks ago

Lombard, United States David James Group Full time

A DJG ACCOUNT COORDINATOR is responsible for the day-to-day relationship between the agency and its clients. The account coordinator will generally look after client needs through direct contact, liaison, the marshaling of agency resources and the management of project milestones, deadlines, and deliverables. The account coordinator is the key day-to-day agency representative to the client and will maintain a highly responsive service orientation in all transactions. We’re looking for a proactive self-starter with the ability to work independently as well as with a team, and who is resourceful, can troubleshoot and solve problems.


The account coordinator generally provides assistance to the Account Manager, Account Supervisor or Account Director in the daily management of accounts and develops the skills necessary to advance to the position of Account Executive. This position will also work in tandem with the Resource/Project Manager to maintain a healthy and productive workflow with the creative and digital team.  

 

The candidate we hire must demonstrate that they will be proactive about becoming knowledgeable on both the clients’ business and the agency business. This is necessary in order to support the advancement and completion of strategic and marketing decisions formulated by various stakeholders both within DJG and on the client side.


The ideal candidate for this position will have 1 to 3 years of experience and some combination of marketing experience and education. Interest and experience in content marketing is a huge plus


Reports to the account manager/supervisor/account director.

May manage/direct other Account Coordinator personnel and or interns.


Hybrid or Remote:

DJG is looking for the best candidate, where ever you are The position is hybrid in that we have an office space in amazing Lombard, IL that employees are encouraged to come in to time to time, but are not required to. Most of our employees are now fully remote but in and outside of Illinois. Since LinkedIn doesn't offer a remote/hybrid classification we wanted to add this section to the description. Please feel free to reach out to the job poster if you have questions.


Responsibilities:

  • Maintain direct, day-to-day client contact.
  • Work with Account Manager/Supervisor/Director and other agency team members to ensure that client projects are progressing as planned.
  • Take and compile client meeting notes as necessary and receive client briefings from account executives/coordinators when appropriate.
  • Research and assemble background information and analyses as needed when developing creative briefs, etc.
  • Draft creative briefs for review by Account Manager/Supervisor/Director.
  • Create new client projects as necessary; assign job numbers, open jobs in project management system (currently Workamajig), create files on DJG server.
  • Provide agency creative, interactive, public relations and social media personnel with well-documented input, support data and production specifications as required for projects.
  • Stay aware of client activities and provide administrative assistance to Account Manager/Supervisor/Director on day-to-day client activities, including working with our online project management system, responding to client phone calls and emails, handling mail/packages, production and creative deadlines, research, etc. to ensure continued progress of client workflow in the absence of the assigned Account Manager/Supervisor/Director.
  • Provide input in planning stages as requested by Account Manager/Supervisor/Director. Assist in mailings, process final copy, agendas, conference reports, proposals, correspondence, and other materials related to account service, and prepare the above for client presentations.
  • Handle client paperwork and maintain digital and hard copy files on all client activities, their competitors and their industries; maintain client correspondence file, approvals, copy, forms/documents, supplies for daily processing and tracking of account service work, etc.
  • Maintain client reference notebooks and/or digital archives for all assigned accounts, detailing past work and work-in-progress, and all pertinent information needed for accurate proofreading and meeting of client standards.
  • Take minutes at meetings, prepare and distribute meeting notes, call reports, etc.
  • Make sure all projects proceed according to plan and deadlines, and, if necessary, notify Account Manager/Supervisor/Director about any potential problems before they occur.
  • Proofread copy, artwork, agency and printers’ proofs as requested; see that all work completes the standard agency approval process before being reviewed by clients or turned over to suppliers.
  • Handle and distribute client communication to assigned Account Manager/Supervisor/Director and act as host/hostess for visiting clients, setting up conference room, ordering meals, etc.
  • Participate and contribute to client strategy and planning internally as appropriate, and demonstrate understanding and knowledge of clients’ business goals, objectives and challenges, and industry landscape.
  • Manage budgets and provide clients with budget updates.
  • Keep apprised of all relevant client, industry and market developments.
  • Coordinate vendor quotes for client approval.
  • Assist in preparation of client invoices.
  • Support the development of monthly client project reports.
  • Continuously work to enhance knowledge and skills through available reading, courses and seminars.

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