Resolution Specialist
2 weeks ago
Summary of Position The Resolution Specialist will initiate, monitor, and communicate designated case actions, including identification and initiation of designated case actions, generation of documents, documentation of case actions and calls in iAPECS, written case communications, outbound calls, monitoring of resolution, case document research, and other tasks necessary to keep cases in compliance with federal, Commonwealth, and agency requirements. The Resolution Specialist will provide resolution and follow-up within specific time frames for inquiries not resolved at the time of the call. The shift for this position is 9-5:30. Essential Job Requirements Initiates, monitors, and communicates designated case actions Uses multiple complex computer systems to research, validate, update, and maintain case information Provides resolution and follow-up within specified timeframes for inquiries not resolved during call Locates, contacts, and verifies employer company and contact information Performs outbound calls, takes inbound calls, and enters data to complete work lists Researches and resolves case or payment discrepancies Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue Adheres to all safety and security procedures Practices timely and regular attendance Education and Experience Required Three months of experience with ECSC High school diploma, GED or equivalent Skills Required Customer service experience preferably in a call center environment Must be comfortable with heavy computer usage with the ability to multitask while using multiple computer screens, programs and interfaces while on the telephone Ability to handle multiple processes and maintain courteous and professional manner during calls Ability to develop, interpret, and implement policies and procedures Excellent organizational, interpersonal, written, and verbal communication skills Ability to excel in a fast-paced, deadline-oriented work environment Ability to work as a team member as well as independently
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Resolution Specialist
4 weeks ago
Martinsville, Virginia, United States YoungWilliams PC Full timeJob Title: Resolution SpecialistAt YoungWilliams PC, we are seeking a highly skilled Resolution Specialist to join our team. As a key member of our team, you will be responsible for initiating, monitoring, and communicating designated case actions, including identification and initiation of designated case actions, generation of documents, documentation of...
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Customer Assistance Specialist
1 day ago
Martinsville, United States YoungWilliams Child Support Services Full time***Earn up to $16 per hour - Bonus Opportunities paid Biweekly******Paid Holidays - Paid Time Off - Paid Training - Benefits Package available******Full time, Monday - Friday, Day shift**Summary of Position The Customer Assistance Specialist represents the ECSC and provides outstanding customer service to both internal and external customers by...
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Customer Service Representative
3 days ago
Martinsville, Virginia, United States YoungWilliams Full timeUnlock Your Potential as a Customer Assistance SpecialistJoin YoungWilliams and make a difference in the lives of our customers!About the RoleThe Customer Assistance Specialist is a vital member of our team, responsible for providing exceptional customer service to internal and external customers. This role requires strong communication skills, proficiency...
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Automation Specialist
3 weeks ago
Martinsville, Virginia, United States LHH Full timeJob Title: Controls EngineerLHH is seeking a highly skilled Controls Engineer to join our team in Martinsville, IN. As a Controls Engineer, you will play a critical role in leading projects related to PLCs, automation, robotics, HMIs, continuous improvement, and more.Key Responsibilities:Identify and resolve process operating problems and machine faults,...
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Automation Specialist
2 weeks ago
Martinsville, Virginia, United States LHH Full timeJob Title: Controls EngineerLHH is seeking a highly skilled Controls Engineer to join our team in Martinsville, IN. As a key member of our engineering team, you will be responsible for leading projects related to PLCs, automation, robotics, HMIs, continuous improvement, and more.Key Responsibilities:Identify and resolve process operating problems and machine...
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Automation Specialist
3 weeks ago
Martinsville, Indiana, United States LHH Full timeJob Title: Controls EngineerLHH is seeking a highly skilled Controls Engineer to join our team in Martinsville, IN. As a Controls Engineer, you will be responsible for leading projects related to PLCs, automation, robotics, HMIs, continuous improvement, and more.Key Responsibilities:Identify and resolve process operating problems and machine faults,...
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IT Support Specialist
1 week ago
Martinsville, United States Helpware Full timeAbout Us: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative...
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Customer Service Representative
2 weeks ago
Martinsville, Virginia, United States YoungWilliams PC Full timeJob SummaryWe are seeking a highly skilled and bilingual Customer Assistance Specialist to join our team at YoungWilliams PC. As a key member of our customer service team, you will be responsible for providing exceptional service to internal and external customers, answering telephone inquiries, and processing telephonic applications for public assistance...
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Customer Service Representative
1 month ago
Martinsville, Virginia, United States YoungWilliams Full timeJob SummaryThe Bilingual Application Specialist represents YoungWilliams and provides exceptional customer service to internal and external customers by professionally answering calls for telephonic applications for public assistance programs. This role requires excellent communication skills, proficiency with computer systems, and experience in customer...
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Customer Service Representative
3 days ago
Martinsville, Virginia, United States YoungWilliams Full timeJob SummaryYoungWilliams is seeking a highly skilled and bilingual Customer Assistance Specialist to represent the organization and provide exceptional customer service to internal and external customers. This role requires excellent communication skills, proficiency in computer systems, and experience in customer service.Key ResponsibilitiesAnswer telephone...
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Customer Service Representative
2 weeks ago
Martinsville, Virginia, United States YoungWilliams Full timeJob SummaryThe Bilingual Application Specialist represents YoungWilliams and provides exceptional customer service to internal and external customers by professionally answering calls for telephonic applications for public assistance programs and delivering quality customer service to all callers. This position requires excellent communication skills,...
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Clinical Nurse Specialist
2 weeks ago
Martinsville, Virginia, United States Sunnyside Presbyterian Home Full timeClinic Nurse Job DescriptionThe Clinic Nurse is a vital member of our healthcare team, responsible for providing high-quality patient care and ensuring the smooth operation of our Nurse and Physician Clinics. As a Clinic Nurse, you will work closely with our residents and employees to provide medical and dental care, as well as conduct new employee health...
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Customer Support Specialist
4 weeks ago
Martinsville, Indiana, United States Mainstream Fiber Networks Full timeJob Title: Customer Support RepresentativeWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Mainstream Fiber Networks. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences by managing customer accounts, handling billing inquiries, and...
