Service Manager- The Mills

1 week ago

Sidney, United States Crawford Hoying Full time
Service Manager

Summary

The Service Manager performs various corrective and preventive maintenance duties necessary to maintain and enhance a Crawford Hoying residential community. Duties include, but are not limited to, HVAC, plumbing, electrical, carpentry, and grounds maintenance. In addition, the Service Manager must direct, lead, and support their assigned staff of Service Technicians. As the basis for leadership and management, this individual shall implement the 7 Core Values that Crawford Hoying has established to maintain its desired culture. Crawford Hoying is dedicated to exceptional customer service, which includes interactions with residents, guests, and coworkers. Employees are expected to use their best judgment in determining the most appropriate course of action, using customer service as a guiding principle.

Job Responsibilities (responsibilities may include but are not limited to the following)
• Prioritizes, completes, and/or delegates maintenance work and maintenance service requests, including, but not limited to, carpentry, plumbing, painting, electrical, HVAC, masonry, and other general maintenance, in accordance with company standards and local city, state, and federal building codes when applicable. Schedules and/or provides on-call maintenance for evenings, weekends, and holidays, as scheduled. Tracks the status of all work orders.
• Manages and executes the make-ready/turn process. Completes the move-out checklist, assigning appropriate move-out charges, and forwards it to management. Schedules and inspects vendor/contractor work to ensure quality, completeness, and compliance with company standards. Inspects all rent-ready apartments. Purchases supplies in accordance with the property budget and company policies and procedures. Reviews, codes, and approves all vendor invoices. Participates in the preparation and management of the operating budget and monthly variance reports.
• Inspects the physical residential community site, identifying all areas in need of immediate or future repairs and maintenance, and provides an inspection report to the Community Manager for review.
• Participates in staff selection and the interview process. Trains all service staff under the approval and direction of the Community Manager. Supervises and provides support and direction to the service staff. Resolves personnel issues and supports teambuilding. Prepares annual reviews and implements goals, objectives, and personal development plans for all direct reports.
• Performs other duties as assigned. Job responsibilities may vary depending on community size.

Performance Objectives (objectives include but are not limited to the following)
• The 7 Core Values that Crawford Hoying has established to maintain its desired culture
• Leadership and accountability
• Flexibility and effectiveness in managing personnel
• Community net operating income
• Service request resolution within 24 hours
• Service request quality
• Unit-turn timeliness
• Unit move-in quality
• Curb appeal
• Resident retention
• Customer service feedback
• Strategic approach to problem-solving and troubleshooting

Preferred Knowledge, Skills, Education, and Experience
• Advanced-level maintenance skills related to painting, carpentry, electrical, HVAC, plumbing, pool maintenance, and emergency/security systems
• Effective oral and written communication skills
• Ability to give clear direction and respond to inquiries
• Understanding of accounting principles and budget process
• Project management skills, including planning, organizing, and coordinating tasks
• Negotiation and conflict resolution skills
• Knowledge of first-aid and safety procedures
• Confirmed prior experience managing a staff
• Computer proficiency
• High school diploma or equivalent, supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry
• Three years of property management experience
• Minimum of one year of personnel management
• Valid driver's license

Work Environment

The Service Manager works onsite at a residential community and interfaces with external and internal customers, residents, and vendors on a regular basis. The work schedule varies depending on the property. Hours are typically scheduled within 7:00 am and 6:00 pm and may include weekend days (Sat/Sun). The Service Manager must be available to work overtime and on-call, as needed, and must be flexible and readily available, depending on the needs of the property.

Reporting Structure

The Service Manager reports to the Community Manager and directly oversees one of more Service Technician, depending on the size of the property.

Physical Requirements

The Service Manager's physical condition must be sufficient for the consistent and successful completion of the responsibilities defined for this position. This position frequently requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling. This position may require lifting and/or moving up to 50 pounds and operating power tools. The Service Manager must be able to drive during the course of work.

  • Service Manager- The Mills

    4 weeks ago

    Sidney, United States Crawford Hoying Full time

    Service Manager Summary The Service Manager performs various corrective and preventive maintenance duties necessary to maintain and enhance a Crawford Hoying residential community. Duties include, but are not limited to, HVAC, plumbing, electrical, carpentry, and grounds maintenance. In addition, the Service Manager must direct, lead,...

  • Customer Service Manager

    2 weeks ago

    Sidney, United States KLINGER Thermoseal Full time

    Overview: Klinger Thermoseal, a leading manufacturer and distributor of high-end sealing solutions, is seeking a motivated Customer Service Manager to join our team and contribute to our continued success. The Customer Service Manager will be responsible for overseeing the daily operations of the inside sales department. This role will assist the Director of...

  • Customer Service Manager

    1 week ago

    Sidney, United States KLINGER Thermoseal Full time

    Overview: Klinger Thermoseal, a leading manufacturer and distributor of high-end sealing solutions, is seeking a motivated Customer Service Manager to join our team and contribute to our continued success. The Customer Service Manager will be responsible for overseeing the daily operations of the inside sales department. This role will assist the Director of...

  • Nursing Service Manager

    3 weeks ago

    Sidney, Ohio, United States Aurora Technologies Full time

    Aurora Technologies: A Leader in HealthcareWe are seeking a highly skilled and experienced Nursing Service Manager to join our team in Sidney.Key Responsibilities:Develop and implement efficient personnel deployment plans to ensure optimal care delivery.Lead and mentor regional nursing teams to achieve exceptional patient outcomes.Design and implement...

  • Service Manager

    2 weeks ago

    Sidney, Ohio, United States Crawford Hoying Full time

    Job Summary The Service Manager is a key member of the Crawford Hoying team, responsible for ensuring the smooth operation of our residential communities. This role involves overseeing maintenance and repair activities, managing a team of Service Technicians, and providing exceptional customer service to residents and guests. Key Responsibilities Prioritize...

  • Order Management Coordinator

    2 weeks ago

    Sidney, Ohio, United States The Judge Group Full time

    Job Title: Order Management CoordinatorJoin The Judge Group as an Order Management Coordinator and take on a challenging role that requires strong organizational and communication skills. As a key member of our team, you will be responsible for coordinating the execution of orders, ensuring timely and accurate delivery of goods to our customers.Key...

  • Marketing Manager

    2 months ago

    Sidney, United States The Adkins Group Inc Full time

    THE ROLE In this role you will have the opportunity to lead the Commercial Air Division's Product Marketing team and oversee all aspects of sales and profitability. You will be accountable for top line growth and delivery of the division's margin objectives. You will be responsible for the development of new and derivative products, maintenance (including...

  • Marketing Manager

    4 months ago

    Sidney, United States The Adkins Group Inc Full time

    THE ROLE In this role you will have the opportunity to lead the Commercial Air Division's Product Marketing team and oversee all aspects of sales and profitability. You will be accountable for top line growth and delivery of the division's margin objectives. You will be responsible for the development of new and derivative products, maintenance (including...

  • Senior Product Marketing Manager

    4 weeks ago

    Sidney, New York, United States The Adkins Group Inc Full time

    About the RoleThe Adkins Group Inc is seeking a highly skilled and experienced Senior Product Marketing Manager to lead the Commercial Air Division's Product Marketing team. As a key member of our leadership team, you will be responsible for developing and executing product marketing strategies to drive top-line growth and deliver margin objectives.Key...

  • Plating Operations Manager

    1 month ago

    Sidney, Ohio, United States The Adkins Group, Inc. Full time

    Job DescriptionJob Summary:The Plating Supervisor is a key member of our team at The Adkins Group, Inc., responsible for overseeing the Plating Department's operations to meet production goals, quality, and cost objectives.Key Responsibilities:Department Leadership: Direct and coordinate the activities in the Plating Department to ensure efficient operation...

  • Pediatrics

    2 weeks ago

    Sidney, United States Maxim Healthcare Service Full time

    We are seeking a Doctor of Medicine (MD) to work at one of our partner facilities. Pediatrician needed in OhioHello, Here is a brief job description of our Pediatrics physician need in Ohio. If you aren't looking but know of any friends or colleagues, please feel free to pass my contact information along.Full Time Permanent needExcellent base salary and full...

  • Pediatrics

    2 weeks ago

    Sidney, United States Maxim Healthcare Service Full time

    We are seeking a Doctor of Medicine (MD) to work at one of our partner facilities. Pediatrician needed in OhioHello, Here is a brief job description of our Pediatrics physician need in Ohio. If you aren't looking but know of any friends or colleagues, please feel free to pass my contact information along.Full Time Permanent needExcellent base salary and full...

  • Customer Service Representative

    1 week ago

    Sidney, OH, United States THE KENAN ADVANTAGE GROUP Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and ensuring the safe and efficient transportation of energy commodities.Key ResponsibilitiesClean and maintain...

  • Family Medicine Physician

    4 weeks ago

    Sidney, Ohio, United States Maxim Healthcare Service Full time

    Family Practice Physician OpportunityWe are seeking a skilled Family Practice Physician to join our team at one of our partner facilities in Ohio. This is a hospital-employed position with a competitive salary, incentive plan, benefits, signing bonus, and relocation assistance.Practice DetailsSetting: OutpatientSchedule: Days, Monday to FridayNo Call...

  • Internal Medicine

    2 weeks ago

    Sidney, United States Maxim Healthcare Service Full time

    We are seeking a Doctor of Medicine (MD) to work at one of our partner facilities. Maxim is seeking an Internal Medicine MD / DO for practice in Ohio. Practice Details:Setting: OutpatientSchedule: Days, M-FNo Call RequiredMD or DO IM BC/BEEMR: AllscriptPrefer Current OH Licensed ProvidersAvg PPD: 20-25Credentialing Time Frame: 60-90 DaysNo Visa ApplicantsSOB...

  • Family Practice

    1 month ago

    Sidney, United States Maxim Healthcare Service Full time

    We are seeking a Doctor of Medicine (MD) to work at one of our partner facilities. Maxim seeks a Family Practice Physician for a permanent position in OhioPractice Details: Setting: Outpatient Schedule: Days, M-F No Call Required MD or DO FP BC/BE EMR: Allscript Must see all ages Prefer Current OH Licensed Providers Avg PPD: 20-25 Salary Range: $225K+ RVU...

  • Customer Service Representative

    4 weeks ago

    Sidney, Nebraska, United States Domino's Franchise Full time

    Job SummaryDomino's Franchise is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, both in-store and over the phone.Key Responsibilities:Customer Service: Respond to customer inquiries,...

  • Customer Service Director

    1 week ago

    Sidney, Ohio, United States KLINGER Thermoseal Full time

    Customer Service ManagerKlinger Thermoseal, a leading manufacturer and distributor of high-end sealing solutions, is seeking a skilled Customer Service Manager to oversee the daily operations of the inside sales department. This role will assist the Director of Sales in executing departmental plans and goals, and coordinate all activities for the inside...

  • Cashier/Customer Service

    3 months ago

    Sidney, United States Lordco Parts Ltd. Full time

    ** Cashier/Customer Service** Cashier/Customer Service Sidney, BC **Description** **Position: Cashier/Customer Service Representative** **Location: Sidney, BC** **Take your place at the starting line of a rewarding career.** Lordco Auto Parts is searching for a **Cashier/Customer Service Representative** eager to learn and open to exploring a career in the...

  • Field Service Technician

    2 days ago

    Sidney, Montana, United States FlexEnergy Solutions Full time

    Job SummaryFlex Energy Solutions is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for delivering exceptional customer service and technical support during field visits. You will diagnose errors and technical problems, identify proper actions, and manage and commence all on-site...