Intake Coordinator

3 weeks ago

St Paul, United States Fairview Health Services Full time

Overview

The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions and transfers for Fairview Behavioral programs.

Responsibilities Job Description

Answers inquiry calls in a respectful manner and assess for special need/or accommodations

  • Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.

  • Provides excellent service care through active listening skills and respectful telephone etiquette

  • Documents calls

  • Assesses and prioritizes calls

Completes client intake process.

  • Assesses and triages client admission using identified admission criteria

  • Assures insurance reimbursement and authorization

  • Documents complete and accurate demographic and clinical information

  • Secures information pertinent to the patient visit

  • Obtains internal and external records when possible

  • Provides client or referral sources with information regarding the programs.

  • Refers to other programs or community agencies when Fairview services are not appropriate

  • Secures payment for treatment

Recognizes problems and takes appropriate measures to resolve.

  • Consult with appropriate resources regarding unique referrals or insurance/authorization discrepancies.

  • Identifies patients who 'no-show' to meet risk management criteria.

Collaborates with internal and external resources to ensure efficient patient flow

  • Works in partnership with business office and payer problems and facilitate reimbursement

  • Acts as a liaison between payers, business staff, patient care providers and site supervisors.

  • Partners with appropriate community liaisons

Monitors patient care provider's schedules to insure optimum productivity

  • Coordinates the decisions-making process regarding intakes and waiting lists.

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

  • Partners with patient care giver in care/decision making

  • Communicates in a respectful manner

  • Ensures a safe and secure environment

  • Individualizes plan of care to meet patient needs

  • Provides patient education based on assessment of learning needs of patient/care giver.

Qualifications

Required:

Education

Bachelor's Degree in a Human Services related field

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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