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Operations Specialist

2 months ago

Knoxville, United States University of Tennessee Full time
University Registrar

Division of Enrollment Management

University of Tennessee, Knoxville

The Office of the University Registrar at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Operations Specialist, Undergraduate Curriculum and Catalog position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America's best large employers, as recognized on the 2024 list.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility.

The Operations Specialist (Curriculum & Catalog) is an entry level position, reporting directly to the Assistant Registrar for Curriculum and Catalog Management. The position, under the direction of the Assistant Registrar and the Coordinator (Curriculum & Catalog), assists with the operations required for undergraduate curricular and catalog systems, including the curricular management system (Modern Campus Curriculum, formerly Curriculog), catalog management system (Modern Campus Catalog, formerly Acalog), and curricular information in the student information system (Banner). Under the supervision of the Assistant Registrar, the Specialist will support in the processing of undergraduate curricular proposals in the Office of the University Registrar. The position will support the work of the Assistant Registrar and Coordinator to publish the annual Undergraduate Catalog and assist with the data entry needed in Banner for courses and academic programs. Under the direction of the Assistant Registrar, the Specialist will provide outstanding customer service and guidance to faculty partners in the colleges on the mechanics of curricular submissions and Catalog changes.

Qualifications:

Required Education and Experience:

High school diploma-

• Minimum of 1 year experience in a professional or customer-facing setting and exhibiting excellent organizational skills, the ability to coordinate with colleagues, a precise attention to detail, solid written and oral communication skills, a proficiency in office software with an interest in learning new software, and a professional demeanor when working with management, staff, and visitors.

Preferred Education and Experience:

Bachelor's Degree

• 1 year of experience in Registrar's or Student Services office including knowledge of university policies and procedures and familiarity with undergraduate or graduate curricula management and/or development.

• Any previous experience working directly with Banner, Modern Campus Catalog (formerly Acalog), and/or Modern Campus Curriculum (formerly Curriculog), is a plus.

Required Knowledge, Skills, and Abilities:

Due to the complexity of the curriculum of a large university, the position requires:

• Excellent organizational skill

• Significant coordination capability

• Precise attention to detail

• Strong written and oral communication skills

• Proficient computer skill

• Interest in and comfort with new and emerging software and technology

• Strong customer service skill

Preferred Knowledge, Skills, and Abilities:

• Working knowledge and experience with student information systems, preferably Banner

• Working knowledge and experience with curricular management systems, preferably Modern Campus Curriculum (formerly Curriculog)

• Working knowledge and experience with catalog management systems, preferably Modern Campus Catalog (formerly Acalog)

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing day

• Flexible work arrangements, offering a hybrid schedule to most team member

• Education benefits for employees and their dependents at UT System campuse

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plan

• Employee discounts to attractions, services, and good

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee's flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor's Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day's drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.