Veterans Services Officer 1

4 weeks ago

Clearwater, United States Pinellas County Government Full time
Are you a veteran or the surviving spouse of a veteran, and want to assist veterans navigate their benefits and entitlements? Do you thrive in a fast paced environment? If you answered yes, we have a great opportunity for you

This is specialized work assisting veterans and their dependents in claiming authorized benefits and entitlements. An incumbent may lead and guide clerical staff in coordinating office operations. Employees in this class are responsible for interviewing and counseling veterans and their dependents and processing claims, appeals and questionnaires involving compensation, pension, hospitalization, insurance, outpatient treatment, educational assistance, loans, rehabilitation, and other entitlements. Duties include determining eligibility and ensuring that claims are processed professionally within the general framework of existing laws, rules, and regulations governing veteran entitlements. Case management is reviewed by management prior to being dispatched, although considerable discretion is granted in allotting time and resources to each case. The incumbent reports to a manager or designated supervisor. Serving locations in Clearwater and St. Petersburg, this position does require occasional work during nights, weekends, and holidays.

What You Would Do
  • Interviews, counsels and assists veterans and their dependents in applying for compensation, disability claims, pensions, death benefits, hospitalization, outpatient treatment, insurance and other entitlements.
  • Answers inquiries regarding the interpretation of laws, rules and regulations regarding veterans' benefits and entitlements.
  • Assists children of veterans killed or disabled in action in applying for educational benefits under appropriate regulations.
  • Makes field visits to incapacitated applicants to initiate or follow up claims or actions.
  • Refers veterans and their dependents to other federal, state and local agencies for services as required.
  • Maintains liaison with other agencies and organizations involved with veterans and their affairs and prepares and makes presentations before civic and veterans organizations regarding veterans affairs.
  • Trains clerical staff in procedural and policy matters.
  • Performs related work as assigned or required.
What You Need to Have
  • Must be a veteran (or the surviving spouse of a veteran) and meet the requirements in Title 38, U.S. Code and Florida Statute 292.11 applicable to Florida County Veteran Service Officers
  • High school degree or equivalency diploma and 4 years of administrative experience; or
  • Associate's degree and two years of experience; or
  • An equivalent combination of education, training, and/or experience.
  • Must receive VSO certification within the first year of employment.
  • Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
  • Possession and maintenance of a valid State of Florida Driver's License upon hire with eligibility based upon evaluation of a Motor Vehicle Record (MVR) driving report.
Highly Desirable
  • Certified by Florida Department of Veteran's Affairs and the Florida Association of County Veteran's Service Officer
  • Credentialed by VBA Office of General Council (OCG number).
  • Possess a current PIV card.
  • Accredited as a Service Officer Representative with FDVA, American Legion, Disabled American Veterans or other VSO.
  • Knowledgeable of laws and regulations pertaining to veterans' benefits and the standard policies for processing claims under appropriate laws. Ability to communicate effectively with customers and in front of a public audience.
  • Florida Statute 292.11 requirements:
    • Must be a veteran who served as a member of the Armed Forces of the United States during a period of war, as defined in Title 38, U.S.C.; who served at least 18 months' active duty in the Armed Forces; and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran or a honorably discharged wartime veteran who was so discharged for service-connected or aggravated medical reasons before serving 18 months of active duty; who completed a tour of duty other than active duty for training, regardless of the length of the tour; or who satisfied his or her military obligation in a manner other than active duty for training or reserve duty shall be eligible for employment as a county or city veteran service officer.
  • Title 38, U.S. Code periods of war:
    • The term "period of war" means the Spanish-American War, the Mexican border period, World War I, World War II, the Korean conflict, the Vietnam era, the Persian Gulf War, and the period beginning on the date of any future declaration of war by the Congress and ending on the date prescribed by Presidential proclamation or concurrent resolution of the Congress.
    • September 1, 2010 through present (Operation New Dawn)
    • March 19, 2003 through present (Operation Iraqi Freedom)
    • October 7, 2001 through present (Operation Enduring Freedom)
    • August 2, 1990 through January 2, 1992 (Persian Gulf War)
    • February 28, 1961 to May 7, 1975 (Vietnam Era)
    • June 27, 1950 to January 31, 1955 (Korea Conflict)
    • December 7, 1941 to December 31, 1946 (WWII)
    • April 6, 1917 to July 1, 1921, if one day of service was between 4/5/17 and 11/12/18 (WWI)
    • April 6, 1917 to April 1, 1920, if served in Russia (WWI)
    • April 6, 1917 to November 11, 1918 (WWI)
    • April 26, 1898 to December 10, 1898 (Spanish-American War)
Our benefits rank among the top in the area
  • Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
  • We have deferred compensation programs and wellness centers to name a few perks. Check out these and more


Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the link below.

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