Senior UX Researcher

2 weeks ago

Minneapolis, United States RBC Full time

Job Summary Job Description What Is the Opportunity: Identify and deliver on the UX research needs of the RBC USWM Technology team to ensure data-driven prioritization and decision-making drives the user-centered design process for our technology platforms. As a UX researcher, you will partner with Technology Experience Consultants, Product and Capability Owners to identify, design and execute on end user research needs of various technology projects and initiatives. You will analyze and share research results to UX designers, developers and other business and technology stakeholders to help discover, define and influence the delivery of optimal technology solutions, based on the needs of our end-users. What will you do: Create journey maps, based on feedback from our users, business partners, Operations, Supervision and our technology teams Document new personas as needed and refine/update those existing in the persona library Heuristic evaluations of products, services and processes Use proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research space Design, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gathering Capture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback Communication and collaboration Collaborate closely with technology experience consultants, UX designers, product team and developers Present user research in clear, concise format Collaborate with technology experience consultants, product and capability owners to raise and escalate risks to user experience based on user research and feedback Articulate and advocate for the ideal client/user experience What You Need to Succeed Bachelor's degree or equivalent 5+ years' experience developing personas, journey maps and epic stories 5+ years' experience implementing proven research methods, including but not limited to, user interviews, usability testing, card sorting, cognitive walkthroughs, concept testing and competitive analysis End-to-end qualitative and quantitative research skills Nice-to-Have Understand how the RBC Wealth Management systems and processes work together Ability to develop a deep understanding of our various technology users What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business WMUS Job Skills Creativity, Detail-Oriented, Multi-Level Communication Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2024-11-05 Application Deadline: 2024-12-10 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and i clusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

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