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Regional Service Coordinator

4 months ago

Warminster, United States Clark Service Group Full time

**Title**: Regional Service Coordinator

**Location**:Warminster PA

**Department**: Dispatch

**Reports Into**: Branch Manager

**Position Type**: Hourly

**Average Hours**:Average of 45 hours a week

Clark Service Group is looking for a full time Regional Service Coordinator to support the team of technicians at their Warminster, PA office. This team member is responsible for maintaining the daily schedules of the technicians in their area and dispatching them to customer locations as they complete work orders throughout the day. As a Regional Service Coordinator, you will work directly with our customers, providing scheduling updates and assisting with client concerns.

**Duties**:

- Prepare daily technician schedules.
- Review customer accounts prior to scheduling to ensure customer expectations are met and accounts are in good standing.
- Relay work order information to technicians for each job and confirm the technician understands the requirements for the work order and the customer.
- Monitor the route and status of technicians to coordinate and prioritize their schedule.
- Dispatch technicians to new locations as they complete work orders throughout the day to appropriate sites based on technician location, skillset, and customer requests.
- Ensure all paperwork, quotes, and system entries are completed by technicians following the completion of each work order and prior to the next job assignment.
- Adjust technician schedules in real time as you receive emergency work orders for your area.
- Other tasks as assigned including but not limited to receipt, entry, and pulling of warehouse parts.

**Qualifications**:

- Associate or Bachelors Degree (preferred).
- Strong organizational skills.
- Accuracy and attention to detail.
- Experience with Microsoft Office programs Excel and Outlook.
- Previous experience working in the food service industry (manager, waitstaff, kitchen staff) is a plus.

Pay: $17.00 - $25.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- Monday to Friday

License/Certification:

- Driver's License (preferred)

Work Location: In person