Contact Center Agent

4 weeks ago

State College, United States PSECU Full time

PSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking a Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share and loan transactions, account history and maintenance, troubleshooting online banking and mobile services issues, lost or stolen cards, disputed card and ATM transactions and VISA credit card and debit card maintenance. Using knowledge of products and services, as well as excellent member service skills, the contact center agent will educate members on the responsible use of those services to broaden self-service relationships and to achieve greater profitability and competitive advantage.

Benefits: We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.

Employee Type: Full-time, non-exempt

Schedule: Monday–Friday - 10:00am–6:00pm. Rotating every third Saturday. This is a hybrid schedule working remotely with minimum onsite expectation of 20%, or as needed.

Minimum Starting Payrate: $18/hr. (Commensurate with experience)

Candidate must be bondable and credit worthy.

DUTIES AND ACCOUNTABILITIES - Essential for this position include:

  • Handling member contacts and inquiries pertaining to Member Services, Digital Banking, or Card Services based on assigned/acquired skills. This includes phone calls (inbound and outbound), email, relay calls and written correspondence; researching member issues; and resolving member issues through appropriate financial transactions, account maintenance, member education and/or cross serving appropriate services.
  • Understanding all PSECU’s products and services.
  • Understanding department operations, information resources and tools, guidelines, and policies.
  • Following proper security policies and procedures in authenticating members through all communication channels.
  • Utilizing appropriate company software and systems for member transactions and interactions.
  • Being a continuous learner by implementing feedback from managers, participating in ongoing training, quality assurance reviews, and conducting self-evaluations.
  • Backing up and assisting in training of other team members as needed.


The PSECU Contact Center Service Advisor, the next role in the career path, includes the above responsibilities and adds being the first point of reference for the Contact Center Agents by utilizing their advanced knowledge in a more evaluative and investigative decision-making process in assisting members with their accounts. The Service Advisor will be the first step in the member escalation process and will leverage interpersonal and problem-solving skills to diffuse member issues.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Contact Center Agent

    4 weeks ago

    State College, United States PSECU Full time

    PSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking a Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share and loan transactions, account history and maintenance,...

  • Contact Center Agent

    1 month ago

    State College, United States PSECU Full time

    Include: Handling member contacts and inquiries pertaining to Member Services, Digital Banking, or Card Services based on assigned/acquired skills. This includes phone calls (inbound and outbound), email, relay calls and written correspondence; resea Agent, Service Advisor, Member Service, Banking, Insurance

  • Front Desk Agent

    4 weeks ago

    State College, United States The Nittany Lion Inn Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Contact Center CSR1

    4 weeks ago

    College Park, United States Bobby Dodd Institute Full time

    Job DescriptionJob DescriptionJob Responsibilities:Answers phones and research inquiries concerning benefits and enrollment.Research and document/update databases such as network-to-network changes and CRM documentation.Provides information to internal and external customers.Regenerates copies of pertinent correspondence.Processes additional assignments,...

  • Front Desk Agent

    4 weeks ago

    State College, United States Crestline Hotels & Resorts Full time

    ** Front Desk Agent** ** Front Desk Agent** This is Part-Time position to start at $15/hr. **Overview** The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. To...

  • Solution Architect

    4 weeks ago

    College Station, United States Cognizant North America Full time

    *** Cognizant will not sponsor H-1b or other U.S. work authorization for this role *** As a successful candidate, you will serve as a Solution Architect for contact center deployments for various Cognizant clients. You will focus on the high-growth Amazon (AWS) Connect platform! Responsibilities You will conduct cloud contact center road map sessions with...

  • Center Director with Sign-On Bonus

    3 weeks ago

    State College, United States KinderCare Education Full time

    Sign-On Bonus $3,000.00 Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their...

  • Agent's Assistant

    4 weeks ago

    College Grove, United States Freddie Villacci, Jr. - State Farm Agent Full time

    Job DescriptionJob DescriptionJob Title: Personal Assistant to Freddie Villacci at State FarmOverview:Freddie Villacci, an esteemed State Farm agent renowned for his exceptional client service and dedication, is seeking a highly organized and proactive Personal Assistant to join his team. This role offers the opportunity to work closely with Mr. Villacci in...

  • Front Desk Associate

    3 days ago

    State College, United States Holiday Inn Express Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Reservations Agent

    3 weeks ago

    State College, United States The Penn Stater Hotel & Conference Center Full time

    Receive reservations calls and create room reservations for guests visiting the hotel for a group event or transient visit. Utilizing the Property Management System software, search if the guest has an existing profile to make a reservation or create a new one, make the reservation with all required information and in the proper format, provide a...

  • call center team lead

    2 weeks ago

    College Station, Texas, United States Spherion Full time

    Spherion Staffing is seeking a dynamic and experienced Call Center Supervisor to join our client's team. If you have a minimum of 3 years of experience in a call center supervisory role, we want to hear from youResponsibilities:Supervise and lead a team of call center agents, ensuring they meet performance goals and provide high-quality customer...

  • Admissions Services Center Representative

    2 weeks ago

    State College, United States The Pennsylvania State University Full time

    APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply...

  • Front Desk Agent

    2 weeks ago

    State College, Pennsylvania, United States Shaner Hotel Group Full time

    Your New Opportunity at Shaner Hotel GroupAvailability for flexible schedulesAddress and resolve guest complaints to ensure satisfactionEfficiently handle check-ins and check-outs following hotel proceduresCompliance with payment and credit policiesGenerate and distribute daily reports accuratelyCollaborate with Housekeeping to resolve room status...

  • Sales Specialist

    2 weeks ago

    State College, United States Meron Financial Agency Full time

    Job DescriptionJob DescriptionCompany Overview:Join Meron Financial Agency, a leading firm committed to empowering individuals and businesses to achieve their financial goals. With a dynamic team of experts and a client-centric approach, we offer unparalleled opportunities for growth and success.Are you passionate and eager to make a meaningful impact on...

  • Sales Specialist

    4 weeks ago

    State College, United States Meron Financial Agency Full time

    Job DescriptionJob DescriptionCompany Overview:Join Meron Financial Agency, a leading firm committed to empowering individuals and businesses to achieve their financial goals. With a dynamic team of experts and a client-centric approach, we offer unparalleled opportunities for growth and success.Are you passionate and eager to make a meaningful impact on...

  • Sales Specialist

    4 weeks ago

    State College, United States Meron Financial Agency Full time

    Job DescriptionJob DescriptionCompany Overview:Join Meron Financial Agency, a leading firm committed to empowering individuals and businesses to achieve their financial goals. With a dynamic team of experts and a client-centric approach, we offer unparalleled opportunities for growth and success.Are you passionate and eager to make a meaningful impact on...

  • Academic Counselor, Morgan Academic Center

    4 weeks ago

    State College, United States The Pennsylvania State University Full time

    APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply...

  • Part-Time - Student - Outdoor Adventures Rental Center Attendant - Campus Recreation

    2 weeks ago

    State College, United States The Pennsylvania State University Full time

    APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply...

  • Security Agent

    4 days ago

    Oregon State, United States J & A Group, Services Inc Full time

    Job Summary: J & A Group Services Inc. is seeking a highly organized and self-motivated individual to join our team as a Security Agent. As a Security Agent, you will be responsible for ensuring the safety and security of our remote-based hospitality Hotel Security Operations. This is a full-time, remote-based position and requires an individual...

  • Business Development Underwriter Workers' Compensation

    4 weeks ago

    State College, Pennsylvania, United States ICW Group Full time

    Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the...