IT Systems Support Technician

1 month ago

Bryan, United States Experis Full time

Our client, is seeking a [Job Title] to join their team. as a system administrator, in Bryan, TX

Job Title: System Administrator

Location: Bryan TX

Pay Range: $28 - $33

The IT Systems Support Technician provides advanced technical assistance to end users regarding various hardware and software applications. Responsible for troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues and recommending the appropriate technical fixes. Performs work under general supervision. Other duties as assigned.

Responsibilities:

  • Provides system and software maintenance support, training, auditing, and updating.
  • Troubleshoots and resolves immediate and moderately complex hardware and software problems, escalating more complex issues to higher-level staff.
  • Identifies bugs or other requests for software content/usage.
  • Communicates updates to users that have been or may be affected by a problem and follows up with users after problems have been resolved.
  • Utilizes help desk tracking software to present recommendations and improvements for user systems.
  • Provides management with best practices regarding support, security, and software implementation.
  • Ensures response times are quick and effective to appropriately resolve requests.
  • Coordinates referrals to technical, professional, or service personnel depending on the repair, training, service or software issue, as needed.
  • Responsible for developing and following documented IT procedures.
  • May act as a trainer for employees in need of IT related assistance.

Skills & Competencies:
  • Strong troubleshooting and critical thinking skills.
  • Ability to foster teamwork.
  • Decision-making skills.
  • Oral and written communication skills.
  • Ability to identify and seek needed information/research skills.
  • Technical expertise.
  • Self-starter/Autonomy
  • Customer Service skills

Education and Experience:
  • Typically requires a Bachelor's degree.
  • 5-7 years of relevant experience is required.
  • Working knowledge of PC/Server hardware and software installation.
  • Knowledge of computer software, operating systems, hardware, and networking
  • Experience with M365 and other software as a service (SaaS) and other software hosting protocols.
  • Microsoft or CompTIA certifications a plus.


If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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