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Senior Service Desk Technician
3 weeks ago
DETAILS
Location: Dallas, TX 75254 (onsite 5-days per week)
Position Type: 6M C2H
Hourly / Salary: BOE
JOB SUMMARY
Vaco Technology is currently seeking a Senior Service Desk Technician for a 6M C2H opportunity that is located in Dallas, TX 75254 (onsite 5-days per week). The Senior Service Desk Technician will maintain and support the IT Infrastructure, including network, servers, security, storage administration, and business continuity (power / outages). The Senior Service Desk Technician will provide remote global support, through continuous monitoring of all internal / external active network connections. The Systems Administrator Specialist will configure and distribute equipment and peripherals and provides desktop support to ensure smooth operation, performance, and organizational growth.
- Manage Project / Vendor Relationships – Manage Local Sub-Contractors / Consultants / Vendors
- Provide Day-to-Day IT Helpdesk Support to Resolve Issues – Meet IT Helpdesk SLA on Assigned Tickets
- Configure / Deploy Computers / Peripherals Across the Organization
- Maintain Infrastructure Globally – Emphasis on Availability / Reliability / Performance to Ensure Stability Enterprise-wide | Monitor / Analyze Issues
- Coach / Mentor Local Team Members / Consultants for Professional Development / Performance / Improvement Activities, etc.
- Ensure Compliance with IT Security Standards / Best Practices
- Identify / Provide Guidance on the Adoption of Selection Methods / Techniques / Evaluation Criteria for Obtaining Optimal Results within the Global IT Team / Local Business
- Leverage Technology / Enhance Process Efficiencies to Support Goals
- Provide Input / Expert Knowledge on Technology / Processes to Increate Reliability / Simplicity / Cost-Effectiveness / Recoverability / Overall Effectiveness of the LAN / WAN and Supporting Systems / Issues, etc.
- Maintain Telephonic Infrastructure Across Multiple Regions
- Maintain Effective Asset Tracking to Allow Visibility into Equipment Lifecycle
- Identify / Mitigate Network Performance Issues – Availability / Utilization / Throughput / Latency
- Accomplish Organizational Goals by Fulfilling New / Different Requests – Explore Opportunities to Add Value
JOB REQUIREMENTS
- Senior Service Desk Technician (5+ years) – Support Network / Servers / Security / Storage Administration / Business Continuity (Power / Outages) / VoIP / Desktop PCs, etc.
- Network Support (5+ years) – Routing / Switching / LAN/WAN / SD-WAN
- Firewall Support – Cisco Meraki (strongly preferred) / ASA, etc.
- Office / M365 Support – Azure / MS Endpoint Management / Active Directory / MS Defender, etc.
- Cloud Platform – Hybrid Domains / InTune / MS Endpoint / Exchange Online
- Azure Cloud Platform – Servers / RBAC Roles / Resource Groups / Network Security / Route Tables / Azure AD Devices / Azure Virtual Desktop (Publishing Desktops / Remote Apps) / SSO Management
PREFERRED (not required)
- Citrix Cloud Platform – Publishing Desktops / Remote Apps, etc.
- CAD Software (Autodesk / Auto CAD Inventor) – Installation / Maintenance
- Epicor 10 / MS Dynamics (D365)
- Engineering Design / Commercial Industrial Manufacturing Industry
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