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IT Service Desk Technician-Level 2-LOCAL TO DALLAS, TX

2 months ago

Dallas, United States BravoTECH Full time

This role does NOT Accept c2c candidates or candidates that need sponsorship now or in the future-meaning no h1b/cpt/opt


W2 Only


5 days Onsite in Downtown/Uptown/Medical District of Dallas


M-F, 8-5 and 1 day a week will 2 extra hours


Interview Process: F2F required


The ideal candidate will have experience providing technical support, managing Active Directory, administering Microsoft Azure, and supporting Windows 11 environments. Additionally, expertise in VPN setup and troubleshooting is essential. The Service Desk Technician will play a critical role in maintaining the smooth operation of our IT services and ensuring high levels of user satisfaction.


Key Responsibilities:

  • Technical Support:
  • Provide second-level support for hardware, software, and network-related issues, including Windows 11 operating systems.
  • Assist users with configuration and troubleshooting of VPN connections, ensuring secure remote access.
  • Handle issues related to Microsoft Office 365, business applications, and other software tools.
  • Active Directory Management
  • Microsoft Azure
  • Windows 11 Support
  • VPN Configuration and Support


Qualifications:

Experience:

  • 2+ years of experience in a service desk or technical support role.
  • Proven experience with Active Directory management.
  • Experience with Microsoft Azure administration.
  • Strong knowledge and experience with Windows 11 support and troubleshooting.
  • Hands-on experience with VPN configuration and troubleshooting.

Skills and Competencies:

  • Proficiency with Windows operating systems, particularly Windows 11.
  • Strong understanding of networking concepts, including VPN, DNS, DHCP, and TCP/IP.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team in a fast-paced environment.

Working Conditions:

  • On-site work environment
  • May require occasional after-hours support or on-call duties.