Current jobs related to Desktop Engineer - Austin - Jackson Walker

  • Desktop Engineer

    5 days ago

    Austin, United States Franklin Fitch Full time

    Are you looking for stability in your IT support career?Are you looking for a company with an excellent culture?If the answer is yes, then you may be a great fit for this growing Austin, TX law firm! This firm has dealt with countless forms of litigation and has established itself as one of Texas's most reliable law firms. This Desktop Engineer role would...

  • Desktop Support Engineer

    3 weeks ago

    Austin, United States Vimerse InfoTech Inc Full time

    Role: Desktop Support Engineer Location : Austin , TX (Onsite) Duration: Contract Job Description: The Client requires the services of Desktop Support Engineer II referred to as Worker, who meets the general qualification of Support Technician III and the specifications outlined in this document for the Client. This position will help provide technical...

  • Desktop Engineer

    2 months ago

    Austin, United States Franklin Fitch Full time

    Are you looking for stability in your IT support career?Are you looking for a company with an excellent culture?If the answer is yes, then you may be a great fit for this growing Austin, TX law firm! This firm has dealt with countless forms of litigation and has established itself as one of Texas’s most reliable law firms. This Desktop Engineer role would...

  • Desktop Engineer

    2 weeks ago

    Austin, United States Franklin Fitch Full time

    Are you looking for stability in your IT support career?Are you looking for a company with an excellent culture?If the answer is yes, then you may be a great fit for this growing Austin, TX law firm! This firm has dealt with countless forms of litigation and has established itself as one of Texas’s most reliable law firms. This Desktop Engineer role would...

  • Desktop Support Specialist

    1 month ago

    Austin, Texas, United States Jackson Walker Full time

    Job Title: Desktop EngineerAt Jackson Walker, we are seeking a highly skilled and experienced Desktop Engineer to join our IT team. As a Desktop Engineer, you will be responsible for providing technical support and maintenance for our desktop computers, laptops, and mobile devices.Key Responsibilities:Provide technical support and troubleshooting for desktop...

  • Desktop Support Specialist

    4 weeks ago

    Austin, Texas, United States Jackson Walker Full time

    Job Title: Desktop EngineerAt Jackson Walker, we are seeking a highly skilled and experienced Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing technical support and maintenance for our desktop computers, laptops, and other related hardware and software.Key Responsibilities:Provide technical support and...

  • Desktop Support Specialist

    1 month ago

    Austin, Texas, United States Franklin Fitch Full time

    Desktop Engineer OpportunityWe are seeking an experienced Desktop Engineer to join our team at Franklin Fitch. This is an on-site position in Austin, TX, offering a competitive salary range of $75,000 - $85,000 plus benefits.The ideal candidate will have a strong background in desktop support in a corporate environment, with expertise in M365: Endpoint...

  • Senior Desktop Support Specialist

    1 week ago

    Austin, Texas, United States Franklin Fitch Full time

    Desktop Engineer OpportunityWe are seeking an experienced Desktop Engineer to join our team at Franklin Fitch. This individual will be responsible for providing top-notch support to our end-users, ensuring seamless operation of our technology infrastructure.Key Responsibilities:Deliver exceptional desktop support in a corporate environmentAdminister M365:...

  • Desktop Support Engineer

    4 months ago

    Austin, United States Diligente Technologies Full time

    Title: Desktop SupportLocation: Austin, TX(ONSITE)Duration: Contractsome good desktop support experience.Experience in PC imaging, SCCM, Intune, Azure, Office 365Mobile support, remote support, and great customer service.Basic troubleshooting knowledge in Mobile SupportServiceNow Background would be great

  • Desktop Support Engineer

    4 months ago

    Austin, United States Diligente Technologies Full time

    Title: Desktop SupportLocation: Austin, TX(ONSITE)Duration: Contractsome good desktop support experience.Experience in PC imaging, SCCM, Intune, Azure, Office 365Mobile support, remote support, and great customer service.Basic troubleshooting knowledge in Mobile SupportServiceNow Background would be great

  • Desktop Support Specialist

    1 month ago

    Austin, Texas, United States Diligente Technologies Full time

    Desktop Support RoleWe are seeking a skilled Desktop Support Engineer to join our team at Diligente Technologies.Key Responsibilities:Provide exceptional desktop support to our clients, ensuring timely and effective resolution of technical issues.Utilize expertise in PC imaging, SCCM, Intune, Azure, and Office 365 to deliver high-quality support...

  • Desktop Support Specialist

    1 month ago

    Austin, Texas, United States Diligente Technologies Full time

    Desktop Support OpportunityWe are seeking a skilled Desktop Support Engineer to join our team at Diligente Technologies.Key Responsibilities:Provide exceptional desktop support to our clients, ensuring timely and effective resolution of technical issues.Utilize expertise in PC imaging, SCCM, Intune, Azure, and Office 365 to deliver high-quality support...

  • Senior Desktop Support Specialist

    4 days ago

    Austin, Texas, United States Franklin Fitch Full time

    Desktop Engineer | On-site in Austin, TX | $75,000 - $85,000 + BenefitsWe are currently working with an established firm, Franklin Fitch, who are looking to add an experienced Desktop Engineer to their team as they continue to invest heavily in their IT infrastructure. Reporting to the Service Desk Manager, this person will be responsible for providing...

  • Desktop Image Management Specialist

    2 weeks ago

    Austin, Texas, United States Central Health Full time

    Job Title: Desktop Image Management EngineerCentral Health is seeking a highly skilled Desktop Image Management Engineer to join our team. As a key member of our IT department, you will be responsible for planning, building, testing, and deploying enterprise images for both physical and virtual end-user devices.Key Responsibilities:Plan, build, test, and...

  • Desktop Image Management Engineer

    3 months ago

    Austin, United States Central Health Full time

    Overview The Desktop Engineer is responsible for the build, operation, and maintenance of the Enterprise image for both physical and virtual end-user devices. This includes creating, automating, and maintaining the current version of Windows imaging and imaging process. The Image Management Engineer will create and implement automated processes for software...

  • Desktop Image Management Specialist

    4 weeks ago

    Austin, Texas, United States Central Health Full time

    Job Title: Desktop Image Management EngineerOverviewThe Desktop Image Management Engineer is responsible for the build, operation, and maintenance of the Enterprise image for both physical and virtual end-user devices. This includes creating, automating, and maintaining the current version of Windows imaging and imaging process.Key ResponsibilitiesPlan,...

  • Desktop Support Specialist

    1 week ago

    Austin, Texas, United States Jackson Walker Full time

    Job Title: Desktop EngineerJoin Jackson Walker, Texas' largest law firm, in our Austin office as a Desktop Engineer. This exciting full-time employment opportunity offers a chance to provide outstanding end-user technology support in a fast-paced professional environment.Key Responsibilities:Imaging, configuration, management, and maintenance of approved...

  • Senior Mechanical Engineer I

    1 week ago

    Austin, Texas, United States CesiumAstro Full time

    Job SummaryCesiumAstro is seeking a highly skilled Senior Mechanical Engineer I to join our Mechanical Engineering team. As a key member of our team, you will be responsible for designing and developing mechanical systems for our satellite communications products. This includes mechanical design aspects of Cesium phased array antennas, subsystems, and...

  • Senior Manager, Engineering

    2 weeks ago

    Austin, Texas, United States GEICO Full time

    Job Title: Senior Manager, EngineeringGEICO is seeking an experienced Senior Manager to lead our engineering team in building high-performance, low-latency platforms and applications centered around Virtual Desktop Infrastructure (VDI). As a key member of our leadership team, you will be responsible for driving our insurance business transformation by...

  • Infra Sevices VDI Engineer

    2 weeks ago

    Austin, United States Deloitte Full time

    Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Infra Services VDI Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery...

Desktop Engineer

3 months ago

Austin, United States Jackson Walker Full time
Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Desktop Engineer

FLSA Status: Non-Exempt

Department: IT

Reports To: Service Desk Manager

Position Summary: Responsible for supporting end-user technology in a fast-paced professional environment. Responsible for the imaging, configuration, management, and maintenance of approved equipment, peripherals and software applications to support end-user environment. Responsible to maintain asset life-cycle management through accurate, complete and up-to-date inventory records detailing all technology equipment owned by the firm. Responsible for managing, maintaining, documenting and implementing assigned software applications. Responsible for issue resolution, trend identification, customer and departmental technology advocacy, and maintenance of firm assets.

Essential Duties & Responsibilities: Specific duties of this position include, but are not limited to:
  • Providing outstanding, customer-focused technology support
  • Technical troubleshooting, analysis, diagnostics and problem solving skills as pertains to technology hardware and software
  • Testing, learning, and deploying new and upgraded software packages
  • Monitoring and troubleshooting problems with desktop operating systems, hardware, driver and software applications
  • Responsible for imaging computer devices with the current firm image, as well as keeping firmware and drivers up-to-date.
  • Providing technical coaching and mentoring to Service Desk, and assist colleagues in the resolution of support issues
  • Leading or participating in special projects and serving on manager appointed task force teams
  • Contributing articles to the departmental Knowledge Base and other user education publications (e.g., FAQ Bulletins, Bulletin Board Tips, instruction sheets, etc.)
  • Acting as a SME (Subject Matter Expert) on assigned applications, processes and hardware
  • Assisting with customer support on the Service Desk when needed
  • Attending training sessions to further knowledge of firm software and processes
  • Leading or assisting in training workshops for end users or Service Desk colleagues
  • Developing and maintaining competent knowledge of supported applications, relevant products, current support policies, and methods of support delivery
  • Creating clear and concise technical documentation
  • Maintaining inventory control of critical operating supplies, and initiating equipment maintenance and calibration internally or through approved vendors.
  • Providing high quality and details in incident tickets to ensure all logs and tracking tools are used properly at all times.
  • Conducting or assisting in the analysis of end user issues/complaints and assists with the delivery of an appropriate remediation and response.
  • Assisting with caller inquiries regarding desktop applications, configurations and how-to questions, dispatching tickets accordingly.
  • Maintaining standards of performance, implementing and gaining compliance with operating policies, procedures, and best practices, and ensuring the Customer's expectations for quality, service and timeliness are met or exceeded.
  • Providing technical or procedural guidance to team members.
  • Monitoring support activities for customer base and informing all appropriate parties of any perceived trends, positive or negative, in calls being received and/or solutions being employed or desired by the end user community.
  • Effectively communicating to keep management informed by submitting reports alerting management about special or urgent projects, sensitive issues or changes, and by recommending specific action plans to address, correct or improve operating conditions.
  • Consistently modeling the highest levels of customer service, advocacy, and professionalism
  • Researching and providing concise, accurate technical solutions to end users on a timely basis
  • Participating in the after-hours support program
  • Installing, supporting and troubleshooting assistance to all Firm personnel regarding hardware, software, print, or approved mobile devices
  • Coordinating shipping and receipt of hardware including maintaining detailed documentation
  • Maintaining accurate, complete and up-to-date inventory records detailing all firm computers and computer-related hardware.
  • Providing presentation support on / offsite
  • All other duties as assigned
Knowledge, skills and abilities required:
  • Experience in Desktop Support in corporate environment
  • Technical certifications required: M365: Endpoint Administrator
  • Ability to make quick and clear decisions
  • Ability to meet deadlines while paying attention to details
  • Strong technical written and verbal communication skills
  • Team collaborative attitude
  • Strong customer service skills
  • Project Management experience
  • Bachelor's degree preferred
  • Must carry a Firm provided mobile communications device.
  • Will occasionally be required to work more than 37.5 hours a week
  • Some travel to other Firm locations and/or remote training facilities will be necessary
  • Interpersonal skills necessary to communicate and follow instructions effectively from a diverse group of customers, attorneys and staff to provide information with courtesy and tact
  • Interpersonal skills necessary to communicate in person, by email and telephone to provide information with courtesy and tact
  • Other duties assigned by the employer
Physical requirements are:
  • Sighted
  • Good hearing and clear speaking voice
  • Dexterity with hands and fingers
  • Must be able to lift light weights such as PC equipment, printers and other hardware

Working Conditions: Normal office environment with little exposure to excessive noise and temperature.