Guest Services Representative

2 weeks ago

Carson City, United States Carson Nugget Full time

JOB SUMMARY:

Under general supervision issues Prospector's (player's) Club cards and tracks members casino gaming activity; issues and redeems coupons; sells casino merchandise; provides a superior level of Golden Touch service to internal and external customer base; increases guest loyalty by building strong relationships; and performs other duties as required.


ESSENTIAL FUNCTIONS: (This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.)

Furnish cash to guests and/or employees in exchange for casino chips, tokens, personal or payroll checks, following established MICS and ISO procedures for verifying identity, etc. in order to provide excellent customer service and to promote the Carson Nugget as the "friendliest casino in town".

Issue Carson Nugget Player Cards to guests by keying in pertinent information into the Casino Market Place (CMP) player tracking system with minimal errors.

Verify and update guest information in CMP by asking guest for telephone number, address, email address, etc.

Promote the Carson Nugget by providing up-to-date and accurate information about current events and promotions in response to guest inquiries.

Balance funds at the beginning and end of assigned shift by physically counting money to complete cash drawer accounting and validate the accuracy of transactions during the shift.

Respond to guests' questions, using the Quick Reference Guide, providing information about casino gaming promotions, special and other events and/or programs in order to assist callers, advertise marketing campaigns and encourage guest attendance and participation.

Count currency and coin, either manually or using count equipment by following procedures outlined in MICS in order to provide an accurate valuation of monies exchanges during the shift.

Redeem coupons presented by Winners Club members by issuing vouchers to the guest for the appropriate reward (e.g., free play, complimentary meals, double points, etc.) to recognize and acknowledge coupon holders as valued guests/players.

Publicize the Carson Nugget by selling promotional Bingo and Comedy tickets to guests in order to increase guest loyalty and build strong relationships through identification with the Nugget.

Distribute promotion-related items to Winners Club members and other guests as appropriate, depending on the rules for the particular promotion.

Recognize and resolve guest problems by analyzing each situation and evaluating alternatives in order to implement mutually satisfactory solutions and promote return visits.

Maintain knowledge of the names and gaming activities of top players in order to share this information with co-workers and management and to recognize and acknowledge these individuals as valued guests/players.

Prepare and submit end-of-shift reports, detailing the events occurring on a shift and reconciling the issue of free play and other vouchers to the players who received them in order to ensure the accuracy of operational records.

Assure that manual and computerized documentation/records, such as win/loss statements, coupons, and others are correctly maintained and expedited, in order to provide accurate current and historical information.


ADDITIONAL RESPONSIBILITIES:
Provide training and oversight to less experienced staff.

Provide "second count" on transactions in excess of $1,500.00 to ensure accuracy.

Perform other duties as assigned.

  • Guest Service Representative

    3 weeks ago

    Carson, United States AEG Worldwide Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Guest Service Representative

    2 weeks ago

    Carson, United States Aeg Worldwide Inc Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Guest Service Representative

    5 hours ago

    Carson, United States Aeg Worldwide Inc Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Guest Services Representative

    3 weeks ago

    Ocean City, United States LaTour Hotels & Resorts, Inc. Full time

    The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and t Guest Service, Representative, Guest, Retail

  • Guest Service Representative

    6 days ago

    Panama City, United States Nothing Bundt Cakes Full time

    Guest Service Representative is our front of house staff. Duties include greeting guests, working on the point of sale system, stocking supplies, crafting our cakes, and working as a team member. Must be willing to work weekends as needed. Guest Service, Representative, Service, Guest, Restaurant, Retail

  • Guest Service Representative

    2 weeks ago

    Kansas City, United States Nothing Bundt Cakes Full time

    PT, Mon-Sat, Flexible between the hours of 9:30 am-3 pm or 4 pm, 3 pm-6:30 pm, and Employee Discounts. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniq Guest Service, Representative, Guest, Service, Bakery, Restaurant

  • Guest Services Representative

    2 days ago

    Rapid City, United States Rapid City Best Western Ramkota Hotel Full time

    Job Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative...

  • Guest Services Representative

    5 days ago

    Rapid City, United States Rapid City Best Western Ramkota Hotel Full time

    Job DescriptionJob DescriptionJob Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility...

  • Guest Service Representative

    2 weeks ago

    Lincoln City, United States VIP Hospitality Group LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingEmployee discountsHealth insuranceTraining & developmentVision insuranceWe are seeking a friendly and customer-oriented individual to join our team as a Guest Service representative. As Guest Service representative, you will be the first point of contact for guests, providing exceptional service and...

  • Guest Service Representative

    2 weeks ago

    Lincoln City, United States VIP Hospitality Group LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingEmployee discountsHealth insuranceTraining & developmentVision insuranceWe are seeking a friendly and customer-oriented individual to join our team as a Guest Service representative. As Guest Service representative, you will be the first point of contact for guests, providing exceptional service and...

  • Guest Services Representative

    6 days ago

    Kansas City, United States ASM Global Full time

    Job Summary: Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Service Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert,...

  • Guest Services Representative

    2 days ago

    Hill City, United States Bird Dog Equity Partners LLC Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Variable or...

  • Guest Service Representative

    6 days ago

    Panama City, United States Nothing Bundt Cakes Full time

    Guest Service Representative is our front of house staff. Duties include greeting guests, working on the point of sale system, stocking supplies, crafting our cakes, and working as a team member. Must be willing to work weekends as needed.

  • Guest Service Representative

    2 months ago

    Kansas City, United States Nothing Bundt Cakes #80 Full time

    Job DescriptionJob DescriptionPT, Mon-Sat, Flexible between the hours of 9:30am-3pm or 4pm, 3pm-6:30pm, and Employee Discounts.The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service...

  • Guest Services Representative

    3 weeks ago

    Park City, United States LaTour Hotels & Resorts, Inc. Full time

    The Guest Service Representative/ Housekeeping Hybrid (GSRHH) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that the Guest Service, Housekeeper, Representative, Guest, Retail

  • Guest Service Representative

    2 weeks ago

    Kansas City, United States Nothing Bundt Cakes #80 Full time

    PT, Mon-Sat, Flexible between the hours of 9:30am-3pm or 4pm, 3pm-6:30pm, and Employee Discounts. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of...

  • Guest Services Representative

    5 days ago

    Kansas City, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job DescriptionJob DescriptionHampton Inn and Suites Kansas City Downtown Crossroads is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work...

  • Guest Services Representative

    7 days ago

    Kansas City, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Hampton Inn and Suites Kansas City Downtown Crossroads is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a competitive...

  • Guest Services Representative

    3 days ago

    Kansas City, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Hampton Inn and Suites Kansas City Downtown Crossroads is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a competitive...

  • Guest Service Representative

    5 days ago

    Panama City, United States Nothing Bundt Cakes - Panama City Full time

    Job DescriptionJob DescriptionGuest Service Representative is our front of house staff. Duties include greeting guests, working on the point of sale system, stocking supplies, crafting our cakes, and working as a team member. Must be willing to work weekends as needed.