HR Associate 1

1 month ago

Olympia, United States VOLT Management Full time

----Job Description---- Job Description: IMPORTANT PLEASE READ There will be a candidate limit per supplier on this request of 5 candidates. If any of your candidates have been Rejected or Withdrawn - they will count towards the total. Please be thoughtful when submitting your candidates Remote to North America: Las Colinas (TX)- Headquarters and Corporate Hub 6555 State Hwy 161 Irving, TX 75039 Columbus (OH)- CoverMyMeds Hub 10 John St Columbus, OH 43222 Jacksonville (FL)- Jacksonville Office 6651 Gate Parkway Jacksonville, FL, 32256 Richmond (VA),- Medical-Surgical Hub 9954 Mayland Dr Richmond, VA 23233 The Woodlands (TX)- PSaS Hub 10101 Woodloch Forest Dr The Woodlands, TX 77380 Alpharetta (GA)- Alpharetta Office 1110 Sanctuary Pkwy Mandatory Skills: Customer Service Skills: Ability to engage with customers, provide high-level customer service, and ensure inquiries are fully resolved. HR Knowledge: Understanding of HR administrative functions, laws, regulations, and technical systems (e.g., McKNet, Kronos/ADP, Workday/EE Self Service Portal). Problem-Solving: Critical analysis and problem-solving skills to troubleshoot employee issues and determine appropriate actions. Communication: Strong verbal and written communication skills to respond to inquiries via phone, chat, or web portal. Attention to Detail: Quality and detail-oriented approach to ensure accuracy in transaction support and inquiry resolution. System Navigation: Proficiency in navigating HR systems and providing user support. Conflict Management: Ability to manage conflicts and escalate issues when necessary. Judgment and Decision-Making: Exercising judgment within defined procedures to determine appropriate actions. PLEASE INCLUDE THESE QUESTIONS AND ANSWERS UPON SUBMISSION: Customer Service Experience: Can you describe a time when you provided high-level customer service in a call center or HR environment? How did you ensure the customer's issue was fully resolved? HR Knowledge: What experience do you have with HR administrative functions, laws, and regulations? Can you provide an example of how you applied this knowledge in a previous role? System Navigation: Are you familiar with HR systems such as McKNet, Kronos/ADP, Workday, or EE Self Service Portal? Can you describe a situation where you had to navigate these systems to resolve an issue? Problem-Solving Skills: Can you give an example of a time when you had to troubleshoot an employee issue? What steps did you take to resolve it before escalating it to another department? Communication Skills: How do you handle inquiries via phone, chat, or web portal? Can you provide an example of how you effectively communicated with an employee to resolve their concern? Attention to Detail: Describe a situation where your attention to detail made a significant difference in the outcome of a task or project. How do you ensure accuracy in your work? Responsible for providing administrative support for the human resources function including the areas of compensation/benefits, employment, employee relations and training. Maintains employee files and personnel records, processes change of status forms, compiles personnel statistics and provides information to employees on matters pertaining to personnel forms and records. May prepare special reports, such as insurance, COBRA, OSHA, manpower, etc. May screen, evaluate, and conduct reference checks on candidates, maintain requisition and advertising logs, administer benefit programs, prepare insurance reports summarizing claims and coverage, and conduct employee orientation to inform new employees of company benefits programs. Works on assignments that are routine in nature where limited judgment is required. Normally receives detailed instructions on all work Business Title: HR Supp To view the full job description,

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