Operations & Systems Engineer - HIX

2 weeks ago

Quincy, United States Manpower Group Inc. Full time

POSITION SUMMARY : Operations & Systems Engineer

Contract hybrid onsite in Quincy, MA

Our client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer . The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

  • Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required.

  • Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.

  • Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.

  • Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.

  • Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users.

  • Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.

  • Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors.

  • Participate in the patch management process for servers, system, and software.

  • Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools.

  • Develop project plan/timeline estimation and identify key milestones for the operations team.

  • Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.

  • Develop and implement “best practice” methodologies to enhance operations efficiency.

  • Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.

  • Manage the User Access Request process for Database, Monitoring Tools and other HIX system access.

  • Manage the Digital Certificate update process in close cooperation with our vendors.

  • Maintain the software inventory list including latest version and planned updates.

  • Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.

  • Adhere to all the Secretariat’s, EOHHS IT’s, and relevant Management policies, procedures, and standards.

PREFERRED QUALIFICATIONS

  • Demonstrated ability to solve complex IT problems, monitoring servers and report generation.

  • Ability to resolve problems as they arise and handle situations expeditiously.

  • Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.

  • Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.

  • Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.

  • Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.

  • Familiarity with synthetic monitoring, log analytics , and APM (Application Performance Monitoring) best practices.

  • Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.

  • Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.

  • Demonstrated experience with ticketing system preferably service now.

  • General knowledge and experience with Developing and presenting status reports, trends, and metrics.

  • Ability to take notes and document all user interactions and steps taken.

  • Excellent communication experience with technical and non-technical staff

  • Ability to develop and maintain effective relationships with management, vendors, end users and program team members.

  • Working knowledge of JIRA & SharePoint.

JOB REQUIREMENTS: EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Information Systems, Computer Science, or a closely related field

  • Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.

  • Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.

  • Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus

  • Deep knowledge and hands-on experience with Dynatrace.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

  • Operations & Systems Engineer - HIX

    2 weeks ago

    Quincy, United States Experis Full time

    POSITION SUMMARY: Operations & Systems Engineer Contract hybrid onsite in Quincy, MA Our client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer . The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents...

  • Operations & Systems Engineer - HIX

    2 weeks ago

    Quincy, United States Experis Full time

    POSITION SUMMARY: Operations & Systems Engineer Contract hybrid onsite in Quincy, MA  Our client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations...

  • Operations & Systems Engineer - HIX

    2 weeks ago

    Quincy, MA, United States Experis Full time

    POSITION SUMMARY: Operations & Systems Engineer Contract hybrid onsite in Quincy, MA  Our client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations...

  • IT Project Manager

    3 weeks ago

    Quincy, United States Vimerse InfoTech Inc Full time

    Need HIX(Health Insurance Exchange) Project Manager with CSM or PMP Certification Project Manager required Education and Experience: Bachelor's degree in business, computer science, or a related technical field. CSM - Certified Scrum Master. Project Management Institute (PMI) PMP Certified. Project Manager Qualifications/Requirements: Minimum of (5) five...

  • IT Project Manager

    2 months ago

    Quincy, United States Vimerse InfoTech Inc Full time

    Need HIX(Health Insurance Exchange) Project Manager with CSM or PMP Certification Project Manager required Education and Experience: • Bachelor's degree in business, computer science, or a related technical field. • CSM - Certified Scrum Master. • Project Management Institute (PMI) PMP Certified. Project Manager Qualifications/Requirements: •...

  • Operations & Systems Engineer

    2 weeks ago

    Quincy, United States Mindlance Full time

    POSITION SUMMARY : Operations & Systems Engineer The Client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer . The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations...

  • Operations & Systems Engineer

    2 weeks ago

    Quincy, United States TalentBurst Full time

    Position: Operations & Systems Engineer Location: Quincy, MA (Hybrid) Duration: Multi Year Renewable Contract Hours: 37.5 Hours per weekOverview: Client is currently seeking an exceptional individual to join the Health Insurance Exchange team. The selected candidate will be a key member of the operations team, providing analytical solutions and presenting...

  • Operations & Systems Engineer

    1 week ago

    Quincy, United States TalentBurst Full time

    Position: Operations & Systems Engineer Location: Quincy, MA (Hybrid) Duration: Multi Year Renewable Contract Hours: 37.5 Hours per week Overview: Client is currently seeking an exceptional individual to join the Health Insurance Exchange team. The selected candidate will be a key member of the operations team, providing analytical solutions and...

  • Operations and Systems Engineer

    5 days ago

    Quincy, United States Rose International Full time

    Date Posted: 12/11/2024Hiring Organization: Rose InternationalPosition Number: 475480Job Title: Operations and Systems EngineerJob Location: Quincy, MA, USA, 02171Work Model: HybridEmployment Type: TemporaryEstimated Duration (In months): 12Min Hourly Rate($): 65.00Max Hourly Rate($): 70.00Must Have Skills/Attributes: AWS, Dynatrace, JIRA, Production...

  • Operations and Systems Engineer MA

    7 days ago

    quincy, United States Rose International Full time

    Date Posted: 12/11/2024 Hiring Organization: Rose International Position Number: 475480 Job Title: Operations and Systems Engineer Job Location: Quincy, MA, USA, 02171 Work Model: Hybrid Employment Type: Temporary Estimated Duration (In months): 12 Min Hourly Rate ($): 65.00 Max Hourly Rate ($): 70.00 Must Have Skills/Attributes: AWS,...

  • Rose International | Operations and Systems Engineer MA

    1 week ago

    quincy, United States Rose International Full time

    Date Posted: 12/11/2024 Hiring Organization: Rose International Position Number: 475480 Job Title: Operations and Systems Engineer Job Location: Quincy, MA, USA, 02171 Work Model: Hybrid Employment Type: Temporary Estimated Duration (In months): 12 Min Hourly Rate ($): 65.00 Max Hourly Rate ($): 70.00 Must Have Skills/Attributes: AWS,...

  • System Administrator

    5 days ago

    Quincy, United States Eliassen Group Full time

    Hybrid role in Quincy MA. Our client is currently seeking an exceptional individual to join the team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives. We can facilitate w2 and...

  • Performance Engineer

    4 weeks ago

    Quincy, United States Compunnel Inc. Full time

    DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required.Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each...

  • System Administrator

    1 month ago

    Quincy, United States Compunnel Inc. Full time

    Job ResponsibilitiesMonitor and maintain the stability of Adabas/Natural applications supporting services in the Cloud-based, distributed Linus server environment Experience supporting Linux operating systems: RedHat (preferred), SuSe, and CentOS. Understanding of Linux operating systems architecture and use of commands and utilities. Fundamental Cloud...

  • System Administrator

    3 weeks ago

    Quincy, United States Compunnel Full time

    Job ResponsibilitiesMonitor and maintain the stability of Adabas/Natural applications supporting services in the Cloud-based, distributed Linus server environment Experience supporting Linux operating systems: RedHat (preferred), SuSe, and CentOS. Understanding of Linux operating systems architecture and use of commands and utilities. Fundamental Cloud...

  • Adabas Linux Database Administrator

    4 weeks ago

    Quincy, United States Unity Systems Full time

    Job Duties and ResponsibilitiesMonitor and maintain Adabas/Natural applications in a cloud-based, Linux server environment.Support Linux operating systems: RedHat (preferred), SuSe, CentOS; proficient in Linux architecture, commands, and utilities.Apply fundamental Cloud knowledge, including AWS and Azure.Provide support for Software AG (SAG) and third-party...

  • System Engineer

    5 days ago

    Quincy, United States Motion Recruitment Full time

    Our client is seeking a Operations & Systems Engineer for a long-term (years) contract in Quincy, MA (hybrid).If you are passionate about ensuring the quality of vital healthcare systems and thrive in a dynamic environment, we encourage you to apply!JOB REQUIREMENTS: EDUCATION AND EXPERIENCEBachelor’s Degree in Information Systems, Computer Science, or a...

  • Systems Operations Administrator

    3 weeks ago

    Quincy, United States Ascendion Full time

    About Ascendion, Ascendion is a full-service digital engineering solutions company. We create and manage software platforms and products that drive growth and provide exceptional experiences to both consumers and employees. Our expertise in engineering, cloud, data, experience design, and talent solutions enhances transformation and delivers significant...

  • Senior Operations Systems Specialist

    5 days ago

    Quincy, Massachusetts, United States Mindlance Full time

    Job SummaryWe are seeking an exceptional IT professional to join our team as a Senior Operations Systems Specialist. The ideal candidate will have a strong background in system engineering, performance monitoring, and troubleshooting.This role requires a self-motivated individual with excellent analytical and problem-solving skills. The successful candidate...

  • Operations and Systems Expert

    3 days ago

    Quincy, Massachusetts, United States Motion Recruitment Full time

    **Job Summary:** We are looking for an Operations and Systems Expert to support our client's vital healthcare systems in Quincy, MA. This long-term contract will provide you with the opportunity to work on complex IT infrastructure and develop your skills further.The ideal candidate should have a Bachelor's Degree in Information Systems, Computer Science, or...