Rose International | Operations and Systems Engineer MA

4 weeks ago

quincy, United States Rose International Full time

Date Posted: 12/11/2024

Hiring Organization: Rose International

Position Number: 475480

Job Title: Operations and Systems Engineer

Job Location: Quincy, MA, USA, 02171

Work Model: Hybrid

Employment Type: Temporary

Estimated Duration (In months): 12

Min Hourly Rate ($): 65.00

Max Hourly Rate ($): 70.00

Must Have Skills/Attributes: AWS, Dynatrace, JIRA, Production Support, ServiceNow, SharePoint, Shell Scripting, SQL, TOAD


***Only qualified Systems Engineer candidates located near the commutable Quncy, MA area to be considered due to the position requiring an onsite presence***


Required Education:

• Bachelor’s degree in information systems, Computer Science, or a closely related field


Required Skills:

• Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting

• Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting

• Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus

• Deep knowledge and hands-on experience with Dynatrace


Preferred Skills:

• Demonstrated ability to solve complex IT problems, monitoring servers and report generation. Ability to resolve problems as they arise and handle situations expeditiously

• Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task

• Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace

• Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS

• Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting

• Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices

• Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts

• Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents

• Demonstrated experience with ticketing system preferably service now

• General knowledge and experience with Developing and presenting status reports, trends, and metrics

• Ability to take notes and document all user interactions and steps taken

• Excellent communication experience with technical and non-technical staff

• Ability to develop and maintain effective relationships with management, vendors, end users and program team members

• Working knowledge of JIRA & SharePoint


Our client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives.


Duties and Responsibilities:

• Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required

• Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request

• Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes

• Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates

• Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users

• Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system

• Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors

• Participate in the patch management process for servers, system, and software

• Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools

• Develop project plan/timeline estimation and identify key milestones for the operations team

• Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs

• Develop and implement “best practice” methodologies to enhance operations efficiency

• Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections

• Manage the User Access Request process for Database, Monitoring Tools and other HIX system access

• Manage the Digital Certificate update process in close cooperation with our vendors

• Maintain the software inventory list including latest version and planned updates

• Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.

• Adhere to all the Secretariat’s, Client’s ITs, and relevant Management policies, procedures, and standards


**Only those lawfully authorized to work in the designated country associated with the position will be considered. **


**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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