Senior Desktop Technician

3 weeks ago

Oklahoma City, United States Western Flyer Xpress Full time
Job Title: Senior Desktop Technician

Company: Western Flyer Express

Location: Oklahoma City

Overview: We are seeking a skilled Senior Desktop Technician to join our dynamic team. As a crucial member of our IT department, you will be responsible for maintaining and supporting desktop infrastructure and ensuring seamless operations across our locations. This role requires a strong technical aptitude, excellent problem-solving skills, and the ability to thrive in a fast-paced environment where travel is a key component of the job.

Key Responsibilities:
  • Provide advanced technical support and troubleshooting for desktop hardware, software, and peripherals.
  • Install, configure, and maintain desktop operating systems.
  • Collaborate with IT team members to implement and maintain desktop security measures, including antivirus and endpoint protection.
  • Manage and resolve escalated technical issues related to desktop systems and applications.
  • Monitor and maintain desktop performance, ensuring systems are operating efficiently.
  • Support and train end-users on desktop applications and systems as needed.
  • Coordinate with vendors for desktop hardware repairs and replacements.
  • Document and maintain accurate records of hardware inventory and software licenses.
  • Implement and enforce desktop policies and procedures to ensure compliance with company standards.
  • Travel to various company locations as needed to provide onsite support and resolve technical issues.
Required Qualifications:
  • Proven experience as a Desktop Support Technician or similar role, with at least 2 years in a senior or lead capacity.
  • Strong knowledge of desktop operating systems.
  • Experience with desktop hardware components and peripherals.
  • Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues.
  • Ability to communicate effectively with technical and non-technical stakeholders.
  • Willingness and ability to travel to different company locations as required (estimated 25% travel).
  • Valid driver’s license and clean driving record.
Preferred Qualifications:
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
  • Experience in the transportation or logistics industry is advantageous.
  • Strong organizational skills and attention to detail.
Benefits:
  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Opportunities for professional development and advancement.


WFX1

Join our team at Western Flyer Express and play a pivotal role in supporting our desktop infrastructure while enjoying the challenges and rewards of a dynamic work environment that values innovation and teamwork.

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