Escrow Assistant I

2 weeks ago

Los Angeles, United States Kansas City Title Full time

Pickford Escrow, one of California's leading full-service escrow companies, is seeking a dedicated Escrow Assistant I to join our Brentwood team. This role is an exciting opportunity for an individual eager to contribute to a dynamic, client-focused business in the heart of the escrow industry.

We are looking for an Escrow Assistant I with exceptional communication and customer relations skills, strong organizational abilities, and a commitment to confidentiality. The ideal candidate will manage client accounts with care and discretion, supporting our team in delivering an outstanding escrow experience.

The Escrow Assistant I will bring experience in supporting high-volume desks, handling resale and refinance transactions, ordering demands, insurance, and HOA documents, and managing escrows from opening to close. The role may also include providing backup for office staff and assisting with special projects as needed.

Job Duties and Responsibilities (Essential Job Functions)

  • Perform miscellaneous opening procedures: input data into escrow software program
  • Send requested documentation to the lender.
  • Open title search for a refinance and resale escrow and obtain "Legal and Vesting" (L&V)
  • Copy and package escrow instructions and all documents required in buyer, seller or agent opening packages.
  • Proofread and review all documentation for accuracy before sending.
  • Properly order demands, beneficiary statements, and homeowner association statements.
  • Accurately prepare receipts.
  • Accurately disseminate information from a given file to the appropriate party (i.e. Buyer/Seller/Buyers Agent/Sellers Agent/Lender/Title etc.) as directed
  • Print closing statements and prepare closing packages.
  • May perform daily banking accounting and assist manager in locating errors, filling out manual reports.
  • Print and copy checks.
  • Perform any additional responsibilities as requested or assigned.
Performance Expectations
  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Support company established procedures for confidentiality, security of sensitive information and "clean desk" procedures
  • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications

Education:
  • High school diploma or equivalent.
Experience:
  • A minimum of one year of previous escrow receptionist or assistant experience.
Knowledge and Skills:
  • Knowledge of escrow, real estate, title and/or mortgage business helpful.
  • Ability to handle multiple line telephone console.
  • Strong interpersonal computer skills.
  • Ability to work independently.
  • Excellent organizational skills with a focus on details to ensure accuracy.
  • Effective oral and written communication skills.
  • Effective analytical and problem-solving skills.
  • Ability to prioritize and handle multiple tasks and projects concurrently.
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
  • Position will require approval from the Department of Financial Protection and Innovation (DFPI) and EAFC (Escrow Agents Fidelity Corporation).

Wage: $23.00 - $26.00 hourly; actual wage is based upon education and experience.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Location: Los Angeles, CA 90049

Equal Opportunity Employer

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