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IT Support Specialist

3 months ago


Aurora, United States Franklin D. Azar & Associates, PC Full time

Franklin D Azar & Associates has a great opportunity for the right candidate to join our IT Department. The ideal candidate is someone who enjoys a fast-paced environment and must have a high level of attention to detail to thrive in this position. You will provide first and second level support services for all technology related hardware, software, and services maintained by IT. You will provide training to users as necessary. Maintains hardware and process systems as required to provide outlined services. We are a client driven law firm and put our clients needs as the highest priority. Helping people is what we do best Be part of an organization where teamwork matters and what we do positively affects thousands of lives each year If this sounds like a good fit for you, please submit your resume Duties include but are not limited to: Gathers and prioritizes Information technology and communications service issues. Resolves or escalates problems to management and/or third level technicians/administrators as necessary. Documents, tracks, and monitors IT and communications problems to ensure a timely and complete resolution. Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. Trains employees in learning new company-provided applications and assists in problem solving for applications issues. Orders, tracks, and maintains asset inventory. Assists with system back-up tasks. Troubleshoots network and VPN issues. This Company describes its culture as: Detail-oriented -- quality and precision-focused People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative We are an Equal Opportunity Employer Job Type: Full-time Pay: $25.00 - $28.50 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Education: Associate (Preferred) Ability to Relocate: Aurora, CO 80014: Relocate before starting work (Required) Work Location: In person