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Tier 2 Technical Support

1 month ago

Bessemer, United States TEKsystems Full time

Job Description In this role you will be: • Provide exceptional customer service at employees’ desks and remotely over the phone using remote desktop tools. • Assist employees with installation, configuration, and troubleshooting of computer hardware – laptops, desktops, peripherals, printers, mobile devices, and conference room technology. • Install and support desktop software for corporate laptops. • Setup IT equipment at employees’ desks,, and in conference rooms. • Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images. • Create and administer email, web applications, and file systems. • Document and resolve all tickets in a timely manner through ServiceNow • Manage and meticulously document employee hardware and software license usage. • Interact with vendor support to resolve technical problems with hardware and/or software. • Support in the testing and deployment of new applications and systems. • Create and maintain internal IT knowledge base articles to document procedures and provide end user training. Additional Skills & Qualifications • Excellent customer service, attention to detail, communication and documentation skills. • Must be a team player and willing to work “outside the box” to get things done as needed. • Experience with Windows 10, O365, Windows Server, Active Directory and VPN • Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. • Experience configuring and troubleshooting laptop and desktop computers. • Understanding of TCP/IP and basic networking skills. • Apple Mac support experience is a plus. • Bachelors/Associate degree or equivalent experience. Top Skills Details: Windows,Microsoft office,Desktop,Technical support,Customer service,Windows 10,Troubleshooting,Support,Help desk support,Active directory,Customer service oriented,Hardware troubleshooting,Assets,Phone support Experience Level: Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.