Restoration Claims Specialist

1 month ago

Commerce City, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Let's get right to it - work is better when it means something to you; when you know you're making a difference and contributing in tangible ways. And most importantly, when you're with a company that values your voice, your time and your talent.

At Servpro of Denver North, we've got just such an opportunity. We're searching for someone to join our team as a Restoration Claims Specialist. If you're ready to dive into intriguing and rewarding work and discover multiple avenues for career development, keep reading and apply today.

What's In It For You?

At Servpro of Denver North, our people come first... and that's not just a company line. Here's a peek at our best-in-class benefits package and top- notch employee culture:
  • Our Restoration Claims Specialist position pays $21 - $25 per hour, based on experience.
  • We want our people to succeed, plain and simple. We're all about professional development, continuing education and helping your career grow in a collaborative, inclusive culture where the next big idea can come from anyone... including you
  • We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
  • Boring work is the absolute worst. At Servpro of Denver North, you'll work with challenging and unique customer situations every single day - EVERYDAY you will make a difference in our customers' lives.
  • We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Servpro of Denver North, with accommodating work schedules.
  • How does a great healthcare benefits package sound? Multiple options are available for individuals and families.
  • Generous 401K retirement plan with up to 4% company match.
  • On-call bonus opportunities.
  • Employee discounts on restoration services, from carpet and duct cleaning to restoration remodels.
  • We all love to build community and camaraderie where at work - we enjoy an all team monthly happy hour with food and drinks, pool and darts.
  • We have a full kitchen at the office - and we love to cook
  • And what better way to start off your Friday at the office than a yummy breakfast burrito - Yep Breakfast Burrito Fridays
With benefits as rich and diverse as our employees, you'll find a plethora of options, giving you the freedom to make the best choices for you and your family.

What You'll Do?

As a Restoration Claims Specialist, you will report to the Office Manager and you will work with our customers, insurance partners and field team throughout your day, ensuring a great customer experience. Your role is critical to our business' success. As the ultimate candidate for the Restoration Claims Specialist, you are a person who makes things happen and is extremely organized and detailed You are proactive, experienced and truly enjoy providing superior service and taking ownership of your responsibilities.

We are seeking someone who is professional, driven, great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. We are the premier restoration company and are looking for like-minded individuals to represent our brand.

Responsibilities
  • Scheduling and Dispatching
  • Monitor job file status
  • Monitor job file audit status
  • Maintain customer job files
  • Monitor and ensure client requirements are followed
  • Review and validate initial field documentation
  • Create preliminary estimates
  • Daily job file coordination
  • Perform job file backup
  • Maintain internal and external communications
  • Prepare job file reports
  • Complete and review job file documentation for final upload and the audit process
  • Complete job file audit process
  • Perform job close-out
  • Bookkeeping
  • Collections
  • Organize office and maintain filing systems
  • Assist other departments, as needed
Requirements
  • 1+ year(s) of administrative or office-related experience
  • Experience with writing estimates, job file processes; quality assurance is a plus
  • Experience in service industry environment is a plus
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Ability to multi-task
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate® and proprietary software
  • Minimum of HSD/GED preferred
  • Ability to successfully complete a background check subject to applicable law
  • Ability to work 40 hours/ week, flexible to work overtime when required

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Compensation: $21.00 - $25.00 per hour

Picture yourself here fulfilling your potential

At SERVPRO®, you can make a positive difference in people's lives each and every day We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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