Technical Support Engineer
2 weeks ago
We're seeking a technically proficient Technical Support Engineer to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure. You'll be part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery. Working with the team, you'll solve intermediate and complex technical problems for medium and large companies.
Accelerating Progress. Securing Futures.
At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today's complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.
This position will be located in Indianapolis, Indiana
The starting salary for this position is $19/hr. plus a quarterly bonus based on quality and productivity. Pay is based on several factors including, but not limited to, education, work experience, certifications, etc.
Responsibilities
This role will:
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
- Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps
- Escalate complex or atypical cases to higher-level technical support as needed
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes
In this role:
- Proven work experience with technical/IT or technical proficiency is required.
- Passion for solving complex technical issues.
- Customer-centered individual who takes initiative and exceeds expectations.
- Professional fluency in English is essential, both written and spoken.
- Personal and professional growth and promotion opportunities
- Diverse global team of supportive and passionate colleagues
- Opportunities to earn industry-standard certifications
- Medical, dental, and vision insurance
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