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L2 Desktop Technician

4 months ago

New York, United States Insight Enterprises, Inc. Full time
Requisition Number: 96694

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis.

Job Location: 5th Ave, NY NY (on-site)

Schedule:Sunday 11 a.m. - 7 p.m.

Monday - Wednesday 10 a.m. - 6:30 p.m.

Thursday 10 am till 5 pm

Your Responsibilities Include:

• Provide application support for Cegid, including tracking tickets assigned to support teams, managing escalations, and partnering with other teams for training and support.

• Manage various technologies, such as walkie-talkies, digital screens, and video conference and blue tube technology.

• Liaise with third-party providers for digital screens, wayfinding, digital artwork, and two restaurant providers.

• Manage payment hubs and payment devices, and be responsible for iPhones and iPhone deployment.

• Ensure that incidents and problems are being managed in a timely manner for Vendor Lifecycle Management (VLM).

• Have a good understanding of Applications Wishlist (AWL) so that they can manage enhancement requests and manage AWL escalations between store and vendor.

• Coordinate extra support during busy periods and events, provide IT support for brand exhibitions, and manage any documentation relating to Landmark.

• Communicate effectively with the store leadership team regarding IT problems, outages, and upcoming enhancements.

What you'll need to succeed:

• At least 2 years of experience in desktop support or related field.

• Knowledge of Cegid or other ERP/POS software.

• Basic understanding of IT infrastructure, including payment hubs, video conference technology, and mobile devices.

• Excellent communication and customer service skills.

• Ability to work independently and in a team environment.

• Strong problem-solving and analytical skills.

• Ability to manage multiple priorities and meet deadlines.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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