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On-site Desktop Support Technician

2 months ago

New York, United States Douglas Elliman Property Management Full time

This is a full-time, in office IT support position located at the firm's headquarters at 909 Third Avenue in New York City.

The desktop support technician is responsible for supporting, maintaining, troubleshooting and documenting all user related hardware and software issues. This individual will be part of a five-person technology department that supports 150 headquarters employees who work in the office and remotely. This support role provides overall L1 & L2 support to all Douglas Elliman Property Management employees.


Key support areas include:

  • L1 & L2 support and maintenance of all computers and equipment
  • Office 365 Users & Groups
  • Hybrid Exchange
  • OneDrive & SharePoint Online
  • Active Directory, Azure AD
  • Helpdesk ticketing system
  • End-user training and support
  • User account creation, maintenance and documentation
  • New hire onboarding, termination offboarding
  • Printer support, troubleshooting
  • Vonage admin portal administration and maintenance
  • Mimecast admin portal administration and maintenance
  • Meraki Dashboard

Job Functions:

  • Provide helpdesk support and assistance for DEPM userbase
  • Hardware support and parts replacement, outreach to Dell for in-depth hardware support;
  • Compile and maintain inventory of local hardware inventory and requesting hardware quotes as needed.
  • Develop and communicate training and documentation for end users.
  • Administration of Vonage admin portal for creating and assigning phone numbers within DEPM
  • Evaluate, install, configure and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
  • Assist the Systems Administrator with infrastructure including but not limited to:
  • Azure Active Directory
  • Intune
  • 365 Defender
  • Cisco Meraki network stack
  • Office 365 Veeam backups
  • Azure Sentinel
  • Virtualization / IaaS projects


Key Requirements:

  • Excellent listening and interpersonal skills.
  • Strong customer‐service orientation. We are a customer service focused division and expect all employees to provide excellent service in a friendly manner.
  • Ability to communicate ideas in both technical and user‐friendly language.
  • Software installations
  • Technical troubleshooting
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high‐pressure environment.
  • Experience working in a team‐oriented, collaborative environment
  • Team player
  • Strong desire to learn and contribute