Senior Associate, Service Management Analyst

1 month ago

Lake Mary, United States BNY Mellon Full time

Overview

Senior Associate- ServiceNow QA Analyst

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of QA Analyst to join our Service Management team. This role is located in Lake Mary or Pittsburgh – Hybrid.

In this role, you’ll make an impact in the following ways: 

  • Utilization of software testing tools (both manual and automated) and processes to develop repeatable test procedures, execute tests, record results and working with the software engineers to identify and resolve defects.
  • Creation of Test scripts.
  • Analyze business requirements and support user acceptance testing
  • Working as a technical professional on an Agile development team to deliver high quality working software on a timely basis.

To be successful in this role, we’re seeking the following: 

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience2+ years of experience in IT; at least 1 year IT Service Management role required; experience in the financial services industry is a plus.
  • 1-2 years’ experience with the ServiceNow suite of applications as well as ServiceNow QA experience.
  • People Leadership requirement (if applicable) bullet point 
  • Strong Time Management. Ability to work independently and multi-task
  • ITIL Foundation Certification
  • Optional ServiceNow ATF Micro-Certified, Optional ServiceNow APM Micro-Certified, Optional ServiceNow Certified System Administrator, Optional ServiceNow Certified Application Developer 
  • Experience with collaborative environments, including Microsoft TEAMS and JIRA


At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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