GSA & Night Auditor Relief-Fairfield Inn
4 days ago
SUMMARY:
To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel's financial data.
---Overnight shift coverage requrired when needed--
RESPONSIBILITIES:
• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
• Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Keep lobby, back office and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake-up calls.
• Know how to clean guest rooms to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing effort by completing Company Tracking nightly.
• Verify each Front Desk shift's transactions. Process credit card transactions.
• Post tax charges to all guest folios
• Finalize transactions completed during the day.
• Create and/or print required reports.
• File or transmit reports as directed.
• Prepare folios for departing guests.
• Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
• Administer guest payment policies.
• Responsible for shift cash transactions.
• Responsible for maintaining hotel key security system. Administer guest safe deposit boxes.
• Responsible for knowing hotel emergency procedures.
• Coordinate with other departments to fulfill guest special requests.
• Communicate facilities and services to guests at check-in.
• Answer guest questions regarding local area facilities.
• Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40 lbs.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by management, of which employee is capable of performing
-
GSA & Night Auditor Relief-Fairfield Inn
5 days ago
New York, New York, United States Fairfield Inn&Suites by Marriott NY Full timeJob Description Job Description Guest Services Agent/ Night Auditor ReliefSUMMARY:To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel's financial data.---Overnight shift coverage requrired when...
-
Night Auditor
3 weeks ago
New York, New York, United States Holiday Inn Full timeHoliday Inn - JobID: 200-900678 [Front Desk Agent / Reservations Agent] As a Night Auditor at Holiday Inn, you'll: Balance and audit for accuracy room revenue, food and beverage revenue, cashiers reports, and guest and house accounts and telephone and movie revenue; Assist in the preparation of all reports relevant to daily revenues; Act as hotel system...
-
Fairfield Inn Front Desk Representative
23 hours ago
New York, New York, United States M&R Hotel Management Full time**Company Overview**M&R Hotel Management is a leading hospitality company dedicated to delivering exceptional guest experiences. Our team is comprised of passionate and skilled professionals who share a commitment to excellence and a passion for creating memorable moments for our guests.**Job Description**We are seeking a Night Auditor and Guest Services...
-
Night Auditor and Guest Services Liaison
20 hours ago
New York, New York, United States M&R Hotel Management Full time**Job Details**We are seeking a Relief Guest Services Associate to join our team at the Fairfield Inn. This is a full-time position with rotating shifts, including evenings, weekends, and holidays. The ideal candidate will have prior experience in a front desk or guest services role, excellent communication skills, and a strong work ethic.**Key...
-
Relief Guest Services Associate
1 day ago
New York, New York, United States M&R Hotel Management Full time**Job Summary**M&R Hotel Management is seeking a highly motivated and detail-oriented Relief Guest Services Associate to join our team at the Fairfield Inn. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining high standards of...
-
Hospitality Support Specialist
16 hours ago
New York, New York, United States M&R Hotel Management Full time**About Us**M&R Hotel Management is a leading hospitality company dedicated to delivering exceptional guest experiences. Our team is comprised of passionate and skilled professionals who share a commitment to excellence and a passion for creating memorable moments for our guests.**Job Description**We are seeking a Hospitality Support Specialist to join our...
-
Front Desk Team Member
3 days ago
New York, New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full timeJob OverviewWe are seeking a friendly and courteous Guest Service Agent to join our team at Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East.
-
Night Auditor
2 weeks ago
New York, New York, United States Crescent Hotels & Resorts Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We und Night Auditor, Auditor, Audit, Accounting, Night
-
New York, New York, United States Dual Marriott Spring Hill Suites and Residence Inn Full timeJob Description Job Description Night Auditor Location :RESIDENCE INN BY MARRIOTT & SPRINGHILL SUITES BY MARRIOTT NEW YORK, LONG ISLAND CITY 38-39 9TH Street Long Island City, NY 11101SUMMARY:Process daily audit of the hotel's financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary....
-
Business Travel Sales Manager- Fairfield Inn
5 days ago
New York, New York, United States Fairfield Inn&Suites by Marriott NY Full timeJob Description Job Description SUMMARY:The Business Travel Sales Manager is responsible for the Sales functions of the hotel/s including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts,...
-
Night Auditor
2 weeks ago
New York, New York, United States YMCA of Greater New York Full timeNight Auditor (West Side YMCA) Part-Time / Regular $18.00 Hourly The YMCA of Greater NewYork is here for all New Yorkers - to empower youth, improve health, andstrengthen community. Founded in 1852, today the Y serves a diverse populationof more than half a million New Yorkers who learn, grow, and thrive through programsand services at our 24 branches....
-
Night Auditor
4 days ago
New York, New York, United States The Seahaus Hotel Full timeJob Type Full-time Description Job Summary The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a...
-
night auditor
2 days ago
New York, New York, United States YMCA Full timeSalary: $18.00 Hourly The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y....
-
Hotel Guest Service Representative
3 days ago
New York, New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full timeAbout Us">Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East is a hospitality leader in the industry, committed to delivering exceptional customer experiences.Our StoryWe take pride in providing warm and welcoming environments for our guests. Our team of dedicated professionals works tirelessly to ensure every guest feels at home.Job...
-
Night Auditor
5 days ago
New York, New York, United States Gulph Creek Hotels Full timeJob Description Job Description Wyndham Garden York, PA located at 2000 Loucks Road. York, PA 17408, is currently looking for a Night Auditor to work 2 weekdays and alternating weekends (Fridays and Saturdays overnights from the hours of 11p to 7a). This Night Auditor position is responsible for, but not limited to, ensuring accurate hotel accounting of...
-
Night Auditor
5 days ago
New York, New York, United States Gulph Creek Hotels Part timeJob Description Job Description Wyndham Garden York, PA located at 2000 Loucks Road. York, PA 17408, is currently looking for a part time night auditor to work 2 days/ week including weekends (Fridays and Saturdays overnights from the hours of 11p to 7a). This Part Time Night Auditor position is responsible for, but not limited to, ensuring accurate hotel...
-
Night Auditor/Guest Service Agent
2 weeks ago
New York, New York, United States Stonebridge Companies Full timeOperate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Che Night Auditor, Guest Service, Agent, Auditor, Service, Guest, Retail
-
SBN - Night Auditor Clerk
1 week ago
New York, New York, United States Holland America Group Full timeSBN - Night Auditor ClerkDepartment: Guest Svc Employment Type: Fixed Term Contract Location: Global Reporting To: Chief Purser Description To provide guests with friendly, personalized service during the night shift, reconciliation of all onboard accounting. The Night Auditor plays an important part of the guest service team as they have direct contact...
-
Customer Experience Specialist
3 days ago
New York, New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full timeWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East.Job DescriptionAs a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests. This includes greeting and registering guests, handling room assignments,...
-
Night Auditor
2 weeks ago
New York, New York, United States M&R Hotel Management Full timeNight Auditor SUMMARY: Process daily audit of the hotel's financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary. RESPONSIBILITIES: Verify each Front Desk shift's transactions. Process credit card transactions. Post tax charges to all guest folios Finalize transactions completed...