Night Auditor

2 days ago

New York, New York, United States Gulph Creek Hotels Full time
Job Description Job Description

Wyndham Garden York, PA located at 2000 Loucks Road. York, PA 17408, is currently looking for a Night Auditor to work 2 weekdays and alternating weekends (Fridays and Saturdays overnights from the hours of 11p to 7a). This Night Auditor position is responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.

Passing of Criminal Background Check will be required for hiring.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

  • Maintains guest service as the driving philosophy of the operation
  • Personally, demonstrates a commitment to guest service in responding promptly to guests' needs
  • Committed to making sure every guest is satisfied
  • Meets or exceeds guest satisfaction measures
  • Ensures hotel standards and services contribute to the delivery of consistent guest service
  • Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Front Desk Operations

  • Greet all guests (internal and external)
  • Process guest reservations, registration (check-in) and departures (check-outs)
  • Offer guest assistance at every opportunity
  • Respond to all guest requests efficiently
  • Ensure guest satisfaction by following through on requests and other needs
  • Provide information to guests about hotel policies, services, and amenities
  • Provide information, directions, and other assistance as needed about the local area
  • Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
  • Handles collection efforts of all in-house balances and notifies management of potential liabilities
  • Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
  • Maintain daily logs and checklists
  • Effectively communicate all pertinent information to other employees within the department
  • Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc.) regarding room status/availability, guest requests, etc.
  • Assist in all other areas of the operation including PBX/Switchboard, bellman, or concierge services, reservations and other areas as necessary
  • Comply with all standards and regulations to encourage safe and efficient hotel operations
  • Maintain regular attendance in compliance with company policy
  • Maintain high standards of personal appearance and grooming in accordance with company policy
  • Approach all encounters with guests and employees in a friendly, service-oriented manner
  • Maintain and organize work area regularly
  • Other duties as required

Night Audit Operations

  • Closing and balancing room accounts
  • Counting and balancing cash and credit card receipts/transactions
  • Balance all department transactions
  • Maintain/balance all direct bill accounts
  • Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
  • Print and distribute various audit reports
  • Complete all audit checklists and logs
  • Close the business days and start new business cycle

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent, plus relative experience in customer service

LANGUAGE AND MATHEMATICAL SKILLS

  • Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
  • Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
  • Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

CERTIFICATES, LICENSES AND REGISTRTATIONS

None required at this time

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls: and talk or hear
  • Frequently required to reach with hands and arms
  • Occasionally required to stoop, kneel or crouch
  • Occasionally lift and / or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

  • Night Auditor

    1 week ago

    New York, New York, United States Crescent Hotels & Resorts Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We und Night Auditor, Auditor, Audit, Accounting, Night

  • Night Auditor

    2 weeks ago

    New York, New York, United States Holiday Inn Full time

    Holiday Inn - JobID: 200-900678 [Front Desk Agent / Reservations Agent] As a Night Auditor at Holiday Inn, you'll: Balance and audit for accuracy room revenue, food and beverage revenue, cashiers reports, and guest and house accounts and telephone and movie revenue; Assist in the preparation of all reports relevant to daily revenues; Act as hotel system...

  • Night Auditor

    2 days ago

    New York, New York, United States The Seahaus Hotel Full time

    Job Type Full-time Description Job Summary The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a...

  • Night Auditor

    2 weeks ago

    New York, New York, United States YMCA of Greater New York Full time

    Night Auditor (West Side YMCA) Part-Time / Regular $18.00 Hourly The YMCA of Greater NewYork is here for all New Yorkers - to empower youth, improve health, andstrengthen community. Founded in 1852, today the Y serves a diverse populationof more than half a million New Yorkers who learn, grow, and thrive through programsand services at our 24 branches....

  • Night Auditor

    7 days ago

    New York, New York, United States VOCO the Franklin Hotel New York Part time

    Job Description:The Night Auditor is responsible for ensuring the accuracy and integrity of all financial transactions during the overnight shift. Key responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security checks.Responsibilities:Registering guests and making...

  • Night Auditor

    2 days ago

    New York, New York, United States Gulph Creek Hotels Part time

    Job Description Job Description Wyndham Garden York, PA located at 2000 Loucks Road. York, PA 17408, is currently looking for a part time night auditor to work 2 days/ week including weekends (Fridays and Saturdays overnights from the hours of 11p to 7a). This Part Time Night Auditor position is responsible for, but not limited to, ensuring accurate hotel...

  • Night Auditor/Guest Service Agent

    2 weeks ago

    New York, New York, United States Stonebridge Companies Full time

    Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Che Night Auditor, Guest Service, Agent, Auditor, Service, Guest, Retail

  • SBN - Night Auditor Clerk

    6 days ago

    New York, New York, United States Holland America Group Full time

    SBN - Night Auditor ClerkDepartment: Guest Svc Employment Type: Fixed Term Contract Location: Global Reporting To: Chief Purser Description To provide guests with friendly, personalized service during the night shift, reconciliation of all onboard accounting. The Night Auditor plays an important part of the guest service team as they have direct contact...

  • Night Auditor

    2 weeks ago

    New York, New York, United States M&R Hotel Management Full time

    Night Auditor SUMMARY: Process daily audit of the hotel's financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary. RESPONSIBILITIES: Verify each Front Desk shift's transactions. Process credit card transactions. Post tax charges to all guest folios Finalize transactions completed...

  • Hotel Night Auditor Professional

    2 days ago

    New York, New York, United States The Seahaus Hotel Full time

    Job DescriptionThe Night Auditor at The Seahaus Hotel plays a vital role in ensuring seamless guest experiences and maintaining accurate financial records. Your primary responsibilities include greeting guests, checking them in, processing invoices, reconciling accounts and responding to guest inquiries.Key Responsibilities: Check-in guests, verify...

  • Night Auditor

    2 weeks ago

    New York, New York, United States Crescent Services Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Night Auditor

    5 days ago

    New York, New York, United States Crescent Hotels & Resorts Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Night Auditor

    6 days ago

    New York, New York, United States Crescent Hotels and Resorts Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self...

  • Night Auditor- Dual Marriott-Long Island City

    2 days ago

    New York, New York, United States Dual Marriott Spring Hill Suites and Residence Inn Full time

    Job Description Job Description Night Auditor Location :RESIDENCE INN BY MARRIOTT & SPRINGHILL SUITES BY MARRIOTT NEW YORK, LONG ISLAND CITY 38-39 9TH Street Long Island City, NY 11101SUMMARY:Process daily audit of the hotel's financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary....

  • GSA & Night Auditor Relief-Fairfield Inn

    3 weeks ago

    New York, New York, United States M&R Hotel Management Full time

    Guest Services Agent/ Night Auditor ReliefSUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel's financial data. Overnight shift coverage requrired when neededRESPONSIBILITIES: •Provide the highest quality of...

  • GSA & Night Auditor Relief-Fairfield Inn

    2 days ago

    New York, New York, United States M&R Hotel Management Full time

    Guest Services Agent/ Night Auditor ReliefSUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel's financial data. ---Overnight shift coverage requrired when needed--RESPONSIBILITIES: • Provide the highest...

  • GSA & Night Auditor Relief-Fairfield Inn

    2 days ago

    New York, New York, United States Fairfield Inn&Suites by Marriott NY Full time

    Job Description Job Description Guest Services Agent/ Night Auditor ReliefSUMMARY:To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel's financial data.---Overnight shift coverage requrired when...

  • Front Desk Night Auditor

    6 days ago

    New York, New York, United States Silver Bay YMCA Full time

    Job Type Full-time Description POSITION SUMMARY: Welcome all guests in a friendly and professional manner by providing excellent customer service to those who stay on or off campus throughout the night shift. Provide accurate information regarding activities, policies, and procedures during their stay on campus. *This is an overnight position*SUPERVISORY...

  • Night Auditor

    6 days ago

    New York, New York, United States Stonebridge Companies Full time

    City, State: New York, New York Pay Rage $23 - $25 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional...

  • Night Audit Relief

    3 weeks ago

    New York, New York, United States Hotel Park Ave Full time

    Are you driven by a passion for providing extraordinary guest experiences? Do you thrive on making connections and brightening someone's day? If this sounds like you, then we invite you to become a vital part of our team as a Guest Journey Ambassador at Hotel Park Ave in the heart of New York CityHotel Park Ave On an avenue steeped in history, we're what...