Data Operations Analyst

2 weeks ago

Phoenix, United States Cultural Experiences Abroad Inc Full time
Who We Are:

At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person's professional qualifications and competence.

Your Role:

In this role, the Data Operations Analyst will focus on organizing, analyzing, and sharing data insights with key stakeholders across the company. This role will also be responsible for delivering accurate forecasting, identifying operational efficiencies, and providing executive leadership and board reporting on company performance. This role has a strong emphasis on data analysis, data visualization, and data interpretation.

What You'll Do:
  • Interpret and organize data from multiple sources, ensuring accuracy and clarity
  • Build reports and dashboards that clearly present information, enabling stakeholders to understand and act on the data.
  • Assess data sets efficiently to identify trends, summarize key insights, and provide valuable information to the team
  • Independently recognize critical insights within the data and communicate them effectively.
  • Ensure data accuracy and consistency by organizing and maintaining data sets, and building basic tables, visualizations, and models to support business reporting needs.
  • Analyze revenue performance metrics across departments, including sales funnel performance, customer retention, pipeline velocity, and revenue forecasting, delivering regular reports to inform strategic decisions
  • Identify and highlight key trends or insights from our data, providing stakeholders with easily understandable findings to inform their work.
  • Pay close attention to detail to quickly catch and address any data discrepancies
  • Support the maintenance, improvement, and customization of CRM systems (e.g., Salesforce, HubSpot) to ensure data accuracy and facilitate sales processes
  • Develop and refine reports and dashboards to track performance and provide visual summaries that clearly explain data insights
  • Maintain data hygiene and quality across systems, ensuring that data is accurate, up-to-date, and compliant with company policies by conducting regular audits and clean-up as needed
  • Translate complex data into clear, actionable insights that help stakeholders understand the data's impact on their work
Starting Salary: $70,000

Please attach your response to the listed application question as part of your submission to be considered for this position.

What Makes a Great Candidate:
  • Bachelor's Degree in Business, Economics, or a related field preferred
  • 1-3 years of experience in a data-focused role, or a strong ability to work with and interpret data from academic or related experience
  • Excellent proficiency in Excel (pivot tables, VLOOKUP, data manipulation)
  • Familiarity with data visualization tools (Power BI is a plus)
  • Ability to learn reporting tools as needed
  • Experience with CRM systems preferred
  • Strong data literacy and analytical mindset, with the ability to quickly assess data and extract actionable insights
  • Effective communication skills to clearly explain data trends and insights to non-technical stakeholders
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Why You'll Love CEA CAPA:
  • Health & Wellness Benefits - in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more
  • Up to 8 hours of paid volunteer time in addition to PTO
  • Healthy snacks and a coffee bar provided in office
  • 12 paid holidays
  • Opportunities for employee growth
  • Benefits coverage for domestic partners
  • Pet insurance available
  • Employee discounts at 35+ vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

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