![APR Consulting](https://media.trabajo.org/img/noimg.jpg)
IT Applications Support
4 weeks ago
- Location: Pasadena, California
- Type: Contract
- Job #76742
Location : Pasadena, CA 91101
Position: IT Applications Support
Pay Rate: $41.81/hr
Duration: 6-7 months
Expected Shift: 8:00am - 4:30pm
100% remote
Principle Duties & Responsibilities
- Develops an understanding of supported applications to efficiently and effectively support end users.
- Addresses and resolves help desk requests as assigned.
- Develops and updates IT standards and procedures, process, and reporting documentation.
- Documents resolutions and updates self-help and staff knowledge bases.
- Logs all requests for tracking of metrics and support.
- Collaborates with other IT staff to learn and support new applications to increase ability to resolve requests on first contact.
- Analyses and resolves incidents and requests regarding use of application software.
- Acts as liaison between staff and the IT department to resolve issues.
- Creates a positive customer support experience through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers professionally and with courtesy.
- Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
- Performs other duties as assigned.
- Basic troubleshooting capabilities for IT application support.
- Ability to work with users via phone as well as remotely.
- Ability to effectively communicate internally and externally both in written and verbal form.
- Demonstrated ability to become familiar with new topics quickly and being attentive to all details.
- A strong work ethic, strong organizational skills, and meticulous attention to detail.
- Ability to remain calm under pressure.
- Ability to adhere to deadlines and execute on multiple assignments from beginning to end with
- accountability for the results.
- Ability to assess circumstances and problem solve with minimal supervision.
- Experience working with complex IT systems.
- Knowledge of helpdesk ticketing system (ServiceNow).
- Technical writing/editing experience.
- Bachelors degree preferred or 4 additional years of experience. High School Diploma/GED Required.
- 2 (two) years relevant experience required.
- Bachelors degree AND 2 years of experience OR High School Diploma/GED AND 6 years of experience
- Two (2) years experience working with IT service desk tools or software preferred.
- Two (2) years experience working in a large matrixed organization preferred.
- One (1) year experience working with IT vendors preferred.
- Three (3) years experience writing documentation or standard operating procedures related to IT operations and support preferred.
- Three (3) years experience in IT intake and profiling in a support or operations environment preferred.
- One (1) year corporate healthcare experience preferred.
- Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support preferred.
- ITIL certificate
About Our Client
Our client is one of the largest non-profit health plans founded in 1945 which offers comprehensive, affordable health coverage plans for individuals & family, Medicare, employers, and large group.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you
#SLA
-
IT Applications Support
3 weeks ago
Pasadena, United States Rose International Full time**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**Description:Additional Job Details Office Location (if remote,...
-
SAP S/4 Hana Security and Application Support
2 weeks ago
Pasadena, United States E BUSINESS INTERNATIONAL Full time**Role: Senior SAP S/4 HANA Security and Application Support Analyst** **Location: Pasadena, TX** **Job Type: Full-Time** BASIC FUNCTION This position requires a broad understanding of the SAP S4 HANA landscape and serves as the backup for the Application Manager. This position is responsible for the ongoing ‘SAP S/4 HANA Rise Private Edition’...
-
Application Engineer
1 month ago
Pasadena, California, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Director - Business Applications
4 days ago
Pasadena, United States Alexandria Real Estate Full timeThe Director ? Business Applications will be a primary liaison between our business leaders, project sponsors, and project teams. The successful candidate will possess exceptional problem-solving, communication, and leadership skills, as well as the ability to quickly understand business systems, functions, and processes and to develop and maintain critical...
-
Application Engineer
1 month ago
Pasadena, California, United States Flowserve Corporation Full timeCompany Overview:If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for...
-
Application Engineer
1 month ago
Pasadena, United States Flowserve Full timeThe security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “@flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels...
-
Director - Business Applications
3 weeks ago
Pasadena, California, United States Alexandria Real Estate Equities Full time**Director Business Applications*Location Pasadena, CA Job Function Information Systems & Technology Employment Status Regular, Full-Time, Exempt Apply Now ) The Director ? Business Applications will be a primary liaison between our business leaders, project sponsors, and project teams. The successful candidate will possess exceptional problem-solving,...
-
Technical Account Manager
4 weeks ago
Pasadena, United States AllSafe IT Full timeClient Onboarding: Lead the onboarding process for new clients, ensuring a seamless transition and setting clear expectations for their journey with us. Account Management: Act as the main point of contact for clients, managing their accounts and proactively addressing any issues or concerns they may have. Client Meetings: Regularly meet with clients to...
-
On-Site Applications Engineer
1 month ago
Pasadena, California, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Director of Business Applications
1 week ago
Pasadena, United States Kinect Full timeThis hybrid role requires the candidate to be onsite three days a week, with the flexibility to work remotely for two days. MUST HAVE YARDI EXPERIENCE As the Director of Business Applications, you will oversee the management, strategy, and execution of the company’s business applications portfolio. You will work closely with cross-functional teams to...
-
On-Site Applications Engineer
2 weeks ago
Pasadena, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
On-Site Applications Engineer
1 month ago
Pasadena, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Director of Business Applications
3 weeks ago
Pasadena, United States Kinect Full timeThis hybrid role requires the candidate to be onsite three days a week, with the flexibility to work remotely for two days.MUST HAVE YARDI EXPERIENCEAs the Director of Business Applications, you will oversee the management, strategy, and execution of the company's business applications portfolio. You will work closely with cross-functional teams to ensure...
-
Director of Business Applications
2 weeks ago
Pasadena, United States Kinect Full timeThis hybrid role requires the candidate to be onsite three days a week, with the flexibility to work remotely for two days.MUST HAVE YARDI EXPERIENCEAs the Director of Business Applications, you will oversee the management, strategy, and execution of the company’s business applications portfolio. You will work closely with cross-functional teams to ensure...
-
Director of Business Applications
3 weeks ago
Pasadena, United States Kinect Full timeThis hybrid role requires the candidate to be onsite three days a week, with the flexibility to work remotely for two days.MUST HAVE YARDI EXPERIENCEAs the Director of Business Applications, you will oversee the management, strategy, and execution of the company’s business applications portfolio. You will work closely with cross-functional teams to ensure...
-
3746 Software Applications Specialist
2 weeks ago
Pasadena, United States Pasadena Independent School District Full timePosition Type: Technology/Specialist - Technology Date Posted: 6/5/2023 Location: Technology Services Date Available: 08/02/2023 Closing Date: 06/14/2023 Job Titl e: Software Applications Specialist Duty Days: 225 Pay Grade: A02 Salary Schedule: Click for Salary Schedule Primary Purpose: Support the district mission and strategic plan by providing leadership...
-
Senior Applications Developer
1 month ago
Pasadena, United States City of Pasadena Full timeThe Pasadena Department of Information Technology is excited to announce its vacancy for Senior Applications Developer to perform a wide variety of advanced professional duties in the design, development, installation, and maintenance of applications to enhance the efficiency and effectiveness of City operations and public service delivery....
-
3746 Software Applications Specialist
3 weeks ago
Pasadena, United States Pasadena Independent School District Full timePosition Type: Technology/Specialist - Technology Date Posted: 6/5/2023 Location: Technology Services Date Available: 08/02/2023 Closing Date: 06/14/2023 Job Title: Software Applications Specialist Duty Days: 225 Pay Grade: A02 Salary Schedule: Click for Salary Schedule Primary Purpose: Support the district mission and strategic plan by providing...
-
Application Engineer
1 month ago
Pasadena, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Sr. EPIC Application Coordinator
3 weeks ago
Pasadena, United States IDR Healthcare Full timeIDR is seeking a Sr. EPIC Application Coordinator for one of our top Healthcare clients in the Pasadena, CA. This is a remote 6 month contract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Responsibilities: Achieve in-depth knowledge of KP Health Connect...