Technical Specialist II

3 weeks ago


Easton, United States SSP Full time

Job Description

We are seeking a Technical Specialist II to lead the conversion and upgrade of our POS systems. In this role, you will guide on-site teams, manage daily system functionality, and collaborate with cross-functional teams to implement new technology solutions.

  • Lead the conversions and upgrades of our POS system from Oracle Micros RES 3700 to Oracle Simphony
  • Implement project plans ensuring completion within set timeline and budget constraints
  • Supervise and guide team members on-site to ensure a successful conversion
  • Assist in the maintenance and management of daily Simphony POS functionality
  • Gather business requirements and provide solutions using detailed working knowledge of products and features
  • Provide end-user support, troubleshoot issues, and resolve technical problems related to store systems
  • Test and evaluate new technology solutions to improve operational efficiency and enhance the customer experience
  • Optimize system performance by effectively leveraging existing technology resources
  • Manage vendor and partner relationships for POS systems
  • Collaborate with cross-functional teams to pilot IT projects and initiatives
  • Stay up to date with industry trends and advancements in IT systems relevant to the restaurant industry
  • Assist with helpdesk tasks and provide technical support as needed
  • Perform any other duties as assigned by supervisor

Required Education and Experience

  • High School diploma with preference for associate degree in information technology field
  • Advanced level knowledge of Simphony POS, Reporting & Analytics, Labor Management, and Interfaces
  • Minimum three to five years of relevant experience in a corporate hybrid IT infrastructure environment
  • Basic knowledge of Networking including TCP/IP and VLANs, SQL and JSON for data analysis, integration, reporting, analytics, labor management, and interfaces
  • Experience in performing helpdesk tasks and providing support to non-technical end-users
  • Understanding of support tools, techniques, and how technology is used to provide IT services


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