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Submission for the position: Physician Liaison I
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Community Liaison
4 weeks ago
The Community Liaison is responsible for developing and maintaining client relationships leading to referrals and admissions, The Community Liaison is responsible for promoting a positive company image in the community with physicians, hospitals, nursing facilities, adult care homes and assisted living facilities, discharge planners and case managers to promote our home health services.
DUTIES & RESPONSIBILITIES
- Establish professional relationships with physicians, discharge planners, social workers, facilities and health care decision makers through on-going education and deployment of successful sales strategies.
- Educate the community, referral sources, patients and families on hospice services through daily planned activities including in-services, one-on-one presentations and group meetings.
- Work with Director of Business Development and/or Executive Director to develop, execute and evaluate strategic marketing plans including tactics designed to grow the patient census.
- Obtain referrals and assure timeliness of requested family/caregiver/patient education and signing of consents.
- Take initiative to develop and maintain relationships within the admissions department as well as clinical personnel to assure effective communication both internally and externally for our referral customers.
- Within scope of position, provide personal accountability to ensure compliance to corporate and regulatory policies, business growth, professional development and integrity.
- Work to plan and coordinate public education and communication efforts to increase community outreach.
- Represent the company at various community and/or business meetings to promote company services.
- Meet or exceed budgeted admissions, census, revenue and expense goals for area of responsibility.
- Consistently promote company values.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
- A minimum of a Bachelor's Degree from an accredited university
- A minimum of two years' experience in referral development, marketing or sales with a health care facility or medical related company
- Current relationships with health care facilities or medical professionals in the area with a proven track record of success
- Ability to effectively communicate with people of all socioeconomic backgrounds
- Must possess an understanding of hospice philosophy and criteria
- Knowledge of roles of all disciplines providing hospice services
- Understanding of HIPAA guidelines and maintaining confidentiality of patient information
- Excellent verbal and written communication skills
- Excellent organizational skills
- Ability to work independently and respond well to changing priorities and conditions
- Understanding the role and boundaries as a patient advocate
- Self-motivation with the desire and ability to succeed
- Possess or able to immediately obtain a Level One Fingerprint Clearance card
- Must have and maintain transportation to be used for work with current registration, valid and current auto insurance and valid and current driver's license
- Proficiency in computer applications to include MS Word, Excel and Outlook
- Knowledge of community resources