Computer Scheduler
1 month ago
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don't just talk about diversity and inclusion-we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana Office of Technology (IOT):
The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
Salary:
This position traditionally starts at an annual salary of $40,404. Salary for this position may be commensurate with education and job experience.
Role Overview:
The Computer Scheduler responds to Tier 1 and a few Tier 2 data center operational functions. Responsibilities included defining, monitoring, and responding to various alerts, alarms, and workloads across a variety of systems, in an enterprise data center. Systems include Windows, Linux, Unix, z/Os, and various network components, using tools such as CA7, CA11, TSO, SDSF, Orion, and others. The candidate will serve on a team that is the central point of command and control for a wide variety of IT systems and application support. This area is staffed 24x7x365. Candidate must be able to work in a fast-paced, and sometimes high-stress environment. Weekends and Holidays are covered on a rotating basis but are required.
This is a third-shift position. A typical schedule is 12:00 a.m. - 8:30 a.m.
A Day in the Life:
- Evaluate and define job types, definitions, dependencies, triggers, and related details based on customer requests and needs.
- Define job schedules based on complex scheduling requirements.
- Monitor the execution of the defined workflows and respond to any anomaly according to predefined procedures and policies.
- Document all jobs/tasks to include the reason for failure, steps completed to resolve the issue, and any changes made to prevent this incident from occurring in the future.
- Ensure that all security protocols are followed about data center access.
- Monitor fire suppression, cooling, Power, and UPS systems. Report, respond, and follow up on any issues that are found.
- Monitor network systems to include Orion console, site notifications, troubleshooting assistance, contacting carriers, triage and escalation, incident lifecycle management, documenting, and reporting.
- Provide Tier 1 helpdesk support that includes assessment, incident documentation, troubleshooting, password resets, other documented processes, and escalation for events that are impacting critical systems.
- Take action for critical alerts that are generated for various distributed systems and respond based on predefined policies and procedures.
- Monitor mainframe systems and maintenance and respond to alerts. These include JCL creation and modifications, completing documented IPL procedures, and following procedures related to starting and stopping various tasks and applications.
- Triage and, when needed, escalate problems to appropriate support personnel.
- Keep management aware of current or potential problems.
- Operate and monitor various activities and ensure that the agencies we serve can carry out their responsibilities to state constituents.
- Ensure the timely completion of production batch cycles and interface with clients in the scheduling and running of production jobs as needed.
What You'll Need for Success:
- High School diploma or equivalent is required. An Associate's or Bachelor's degree is preferred. Equivalent experience in an IT Operations environment can be substituted for college education.
- Data Center/NOC Operations experience.
- Experience with workload automation/job scheduling concepts.
The State of Indiana offers a comprehensive benefits package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Current Employee? Click here to apply.
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