SA32M2 Sr. Manager, Customer Account Management
3 weeks ago
Description CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 117 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide. CAS is currently seeking a Sr. Manager, Customer Account Management. This position will be located in our headquarters in Columbus, Ohio. CAS Sales communicates the value of our solutions to research and development organizations worldwide. Our diverse team of professionals spans the globe, engaging customers and prospects with an eye toward creating exceptional customer experiences that ensure CAS is viewed as a trusted partner in reaching their organizational goals. Position Summary: This position is responsible for directly administering, coordinating, and managing SciFinder, Academic, and STN customer support functions. Incumbent is responsible for the overall accuracy of CAS customer master data and manages the functions of customer master data related projects and coordinates the overall Customer Master Data working within the framework of established policies. Incumbent is responsible for directly administering, coordinating, and managing complimentary (non-billable) access to CAS files/databases to support training and CAS Commercialization initiatives. The incumbent schedules and organizes personnel to accommodate anticipated workflow and is responsible for coordinating and performing all month/week-end account setup, access, and supports finance billing functions. The incumbent also communicates, implements, and interprets customer support policies and procedures as applies to work situation, and coordinates customer support function with other departments. Incumbent is responsible for SAP ECC optimization and coordinates with Marketing Business Operations and other Sales Operations teams to ensure increased business productivity through implementation of new system solutions, in collaboration with IT. Job Duties: Ensures the accurate and timely establishment of customer accounts, and implementation of customer orders for all products, which includes SciFinder, STN, Print/CD, CAwebEdition, Client Services, and other smaller product offerings. Manages operations including customer account set-up, order processing, providing customer access to products, implementing discount plans (standard and customized), handling customer inquiries and problem resolution. Responsible for maintaining and issuing various types of confidential customer information, such as passwords and system access to restricted content (e.g. TSCA) file. Ensures customer services provided to are completed accurately and on-time with adherence to strict service level objectives as well as product access controls such as IP address and concurrency pools. Responsible for all personnel management activities for exempt and non-exempt staff, including hiring, setting objectives and measuring performance, coaching, performance feedback and disciplinary action including performance warnings and potentially termination. Communicates directly with customers in either written or verbal form and includes answering inquiries on pricing, invoicing, claims, issuance of products, etc. Additional responsibilities include providing support to other STN service centers in Tokyo, Japan and Karlsruhe, Germany by implementing discount programs offered by other centers and by providing information to STN-Columbus files and customers to other centers. Ensures staff adheres to established standards in the creation and maintenance of customer master data
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SA32M2 Sr. Manager, Customer Account Management
3 weeks ago
Columbus, United States American Chemical Society Full timeDescription CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 117 years, has helped...
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Columbus, United States Chemical Abstracts Service Full timeCAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 117 years, has helped innovators...
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Sr. Manager, Customer Account Management
6 months ago
Columbus, United States American Chemical Society Full timePosition Summary: This position is responsible for directly administering, coordinating, and managing SciFinder, Academic, and STN customer support functions. Incumbent is responsible for the overall accuracy of CAS customer master data and manages the functions of customer master data related projects and coordinates the overall Customer Master Data working...
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Customer Account Manager
1 month ago
Columbus, Ohio, United States Quad Full timeJob SummaryWe are seeking a highly skilled Account Manager to join our team at Quad, a leading global marketing experience company. As a key member of our sales team, you will be responsible for building strong relationships with our customers, understanding their needs, and delivering exceptional service to meet their expectations.The ideal candidate will...
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Customer Accounts Manager
6 days ago
COLUMBUS, United States Aarons Full timeThe hourly range for this position is $14.50 to $15.25. This position is also eligible for incentive pay based on performance. Customer Accounts Manager Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals....
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Sr. Quality Assurance Manager
3 months ago
Columbus, United States CPS, Inc. (Food & Beverage Division) Full timeSr. Quality Assurance ManagerThis facility has 3 key lines for ingredients. 120+ headcount at the factory. A production focused Sr. Quality Manager is ideal – ‘boots on the ground’ mentality. Ability to have a visible presence in the facility while also engaging at high level with Plant Manager, Director(s), and other cross-functional leadership...
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Senior Manager, Customer Account Management
1 month ago
Columbus, Ohio, United States American Chemical Society Full timeJob SummaryThis position is responsible for overseeing the administration, coordination, and management of customer support functions for SciFinder, Academic, and STN. The incumbent is responsible for ensuring the accuracy of customer master data and managing related projects. They also coordinate customer master data working within established policies and...
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Customer Accounts Manager
5 days ago
Columbus, OH, United States Aarons Full timeThe hourly range for this position is $14.50 to $15.25. This position is also eligible for incentive pay based on performance. Customer Accounts Manager Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a...
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Account Manager
1 month ago
Columbus, Ohio, United States CBRE Full timeAbout the RoleAs a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This is part of the Operations Management job function, where you will coordinate staff functions and operations that support the organization's goals and strategies.Key ResponsibilitiesProvide formal...
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Account Manager
2 weeks ago
Columbus, United States Rakhere Full timeAbout the job Account Manager Company Description:In the world of Rakhere Technologies Experts revolves around industries such as automotive, software, energy, and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions...
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National Account Manager
6 months ago
Columbus, United States Toyota Material Handling Full timeJob TitleNational Account ManagerLocationTMH - Columbus INJob DescriptionAbout the Job:An exciting opportunity to grow with Toyota National Accounts by leading large, long-term captive customer sales. What You’ll Be Doing:In this role you will perform functions including: Generate on average 500 retail orders annuallyConduct sales presentations and...
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Account Manager
2 weeks ago
Columbus, United States Rakhere Full timeAbout the job Account Manager Company Description: In the world of Rakhere Technologies Experts revolves around industries such as automotive, software, energy, and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions...
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Account Manager
1 week ago
Columbus, United States Rakhere Full timeAbout the job Account Manager Company Description: In the world of Rakhere Technologies Experts revolves around industries such as automotive, software, energy, and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions...
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Account Manager
2 weeks ago
Columbus, United States Rakhere Full timeAbout the job Account Manager Company Description: In the world of Rakhere Technologies Experts revolves around industries such as automotive, software, energy, and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions...
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Account Manager
5 months ago
Columbus, United States Landscape Workshop Full timeLandscape Workshop, LLC (LW) is a full-service landscape company headquartered in Birmingham, AL. We provide high-end integrated landscaping solutions to customers throughout the Southeast. We are forecasting significant growth in our business. Be a part of a financially stable, growing company, with an aggressive compensation plan and excellent benefits....
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Account Manager
2 weeks ago
Columbus, United States Rakhere Technologies Full timeCompany Description:In the world of Rakhere Technologies Experts revolves around industries such as automotive software energy and life sciences. As an independent player we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.Job...
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Sr. Manager HR
3 weeks ago
Columbus, United States T. Marzetti Company Full timeAbout Us: T. Marzetti Company, a wholly owned subsidiary of Lancaster Colony Corporation (NASDAQ: LANC), is a manufacturer and marketer of specialty food products for the retail and foodservice markets. Our retail brands include Marzetti, New York Bakery and Sister Schuberts, in addition to exclusive license agreements for Olive Garden dressings, Chick-fil-A...
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Columbus, United States Huntington Bancshares, Inc. Full timeThe CRB Physical Channels Strategy Product Manager Sr. is responsible for the creation and execution of a new innovative retail banking concept. This Product Manager is accountable for development and implementation of new people/process playbooks to Product Manager, Strategy, Manager, Banking, Product, Physical, Business Services
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Account Manager
4 weeks ago
Columbus, Ohio, United States AVEVA Full timeAveva is a global leader in industrial software, and we're looking for a talented Account Manager to join our team. As an Account Manager, you will be responsible for driving growth by selling Aveva's suite of products and services to new and growth customers.Your role will be pivotal in expanding Aveva's presence in this market, enabling these customers to...
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Sr. Vice President
3 weeks ago
Columbus, United States Columbus Bank and Trust Company Full timeTrust, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Full Time, Salary, Mon-Sat Seeking a team oriented, positive and outgoing professional for the Sr. Vice President Lending role at Columbus Bank and Trust! What's in it...
