Account Manager

1 month ago

Columbus, Ohio, United States CBRE Full time
About the Role

As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This is part of the Operations Management job function, where you will coordinate staff functions and operations that support the organization's goals and strategies.

Key Responsibilities
  • Provide formal supervision to employees, monitor their training and development, conduct performance evaluations and coaching, and oversee the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines, mentor, and coach as needed.
  • Consult with sales professionals to define basic project requirements, investigate various approaches to attain end results, and inform the organization of potential risks and implement action plans to address them.
  • Assist with the coordination of resources needed to service projects and build strategic operational plans.
  • Responsible for the management of sales and relationships with small to medium-sized clients, identify new sales opportunities, and improvements within existing accounts.
  • Monitor service level performance to ensure client service levels are met and exceeded, present findings to Sr. Management.
  • Prioritize open issues and tasks, working closely with both internal and client cross-functional teams.
  • Serve as a point of contact for key systems and processes for projects, manage expectations of the client and project team regarding the scope of work and responsibilities.
  • Lead by example and model behaviors that are consistent with CBRE RISE values, influence parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
Requirements
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products, examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.
About CBRE

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. We provide reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at U.S.) and Canada).

CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more ]

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