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Technical Service Lead

4 months ago

Mill Creek, United States NanoString Full time

Our Mission is to Map the Universe of Biology. As the pioneer in the field of, NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the, the(DSP) and the(SMI) platform. As a result, scientists can see the multiomic expression of genes and proteins in the natural context of tissue structure. The secret sauce to the company's success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution. Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every day. This role is responsible for RMA inspection, refurbishment, and verification for NanoString Instruments, parts, and sub-assemblies. This position will be expected to perform instrument Quality Control, troubleshooting, and repairing complex mechanical, optical, and fluidic instrumentation for multiple instruments. This position reports to the Manager, Technical Service. Perform Incoming Inspection and Qualification testing on NanoString Instruments following revision-controlled Standard Operating Procedures Record nonconformances and perform investigations into failures Troubleshoot, Repair, and requalify instruments in accordance with training and service manuals Supporting Verification and Validation of changes of procedures and forms including IQC, Installation, Preventative Perform incoming inspection of returned parts and instruments Perform decontamination, evaluation, troubleshooting, repair, and qualifications of parts and instruments Perform high-value refurbishment and qualifications of high-value sub-assemblies working with supply chain and vendors Perform Service Support tool assembly and qualification Identify opportunities to reduce cycle time and field failures Develop and implement fixates, jigs, and test fixtures as appropriate Target Base Salary Range: $62K - $85K Base salary is an integral part of NanoString's total compensation package. Base salary considers an individual's skills, experience, and competitive market value. The base salary range represent what NanoString pays for a job within a salary grade based on external market data in comparison to similar positions from other companies in our industry. Employees generally enter a salary grade at the lower-to-mid-point in the range. Other compensation elements include a discretionary annual bonus, incentive compensation for sales roles, Restricted Stock Unit (RSU) grants for all new hires, comprehensive benefit plans and paid time off, including designated holidays. Base salary is an integral part of NanoString's total compensation package. Base salary considers an individual's skills, experience, and competitive market value. The base salary range represent what NanoString pays for a job within a salary grade based on external market data in comparison to similar positions from other companies in our industry. Employees generally enter a salary grade at the lower-to-mid-point in the range. Other compensation elements include a discretionary annual bonus, incentive compensation for sales roles, comprehensive benefit plans and paid time off, including designated holidays. NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with. COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visi