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Member Liaison

3 months ago

West Hills, United States Regal Medical Group Full time
Job Description

Position Summary:

Responsible for member outreach and retention, overall patient experience and acts as a resource for members. Is available to help patients understand the medical group practice as well as select the appropriate primary care provider. Assists in capturing correct patient demographics and insurance information for the practice. Functions as a resource to facilitate patient care needs in the clinic and acts as part of the patient experience team.

  • Assists in contacting all new and current members to facilitate their care
    • Educates Medical Group members on their health care team
  • Assists with any concern or issues regarding customer service; including feedback regarding the office and/or PCP visit, changing PCP, referral process, resources etc.
    • Provides service recovery by facilitating member’s needs by working directly with appropriate Office Manager and staff
  • Meets one on one with members to educate and support them whenever possible
    • May assist patients with various appointments and scheduling
    • Conducts patient experience initiatives as needed
    • Maintains routine communications with members providing timely follow up to ensure issues are resolved
    • Educates members on clinic processes and programs
  • Other duties as assigned by management
The pay range for this position at commencement of employment is expected to be between $25.00 per hour $28.00 per hour DOE ; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:
  • Employer-paid comprehensive medical, pharmacy, and dental for employees
  • Vision insurance
  • Zero co-payments for employed physician office visits
  • Flexible Spending Account (FSA)
  • Employer-Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Behavioral Health Services
Savings and Retirement:
  • 401k Retirement Savings Plan
  • Income Protection Insurance
Other Benefits:
  • Vacation Time
  • Company celebrations
  • Employee Assistance Program
  • Employee Referral Bonus
  • Tuition Reimbursement
  • License Renewal CEU Cost Reimbursement Program
  • Business-casual working environment
  • Sick days
  • Paid holidays
  • Mileage
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Requirements

Position Summary:
  • Successful completion of High School with Diploma, Bachelors Degree Preferred
  • Minimum 2 years experience in health care
  • Excellent verbal, written, and interpersonal communication skills
  • Proficient at Microsoft Office products
  • Ability to work independently
  • Bi-lingual (Spanish) a plus
  • Travel Required
  • Assigned Territory - West Hills Thousand Oaks