IT Specialist

3 days ago

Washington, United States Office of the Assistant Secretary for Administration and Management Full time

Summary This position serves as IT Specialist (IT Asset and Configuration Management Specialist) in the Office of the Chief Information Officer (OClO). The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. To learn more about OCIO visit our website and LinkedIn. To view our current vacancies visit Join OCIO This position is inside the bargaining unit. Responsibilities Major duties of the position include, but are not limited too: Maintain an accurate inventory of all IT assets, including hardware, software, and licenses. Ensure compliance with federal regulations, industry standards, and organizational policies. Monitor software licenses to ensure compliance and prevent unauthorized usage. Generate reports and provides insights on asset utilization, compliance, and configuration changes. Design, maintain, and implement hardware and software configurations for consistent deployment. Devise and implement patching strategies and procedures, minimizing downtime and user impact. Maintain a Configuration Management Database (CMDB) for all desktop assets and software licenses. Collaborate with IT support teams to resolve incidents and problems related to assets and configurations. Perform other duties as assigned. Requirements Conditions of Employment Qualifications You must meet the Basic Requirements and the Specialized Experience to qualify for IT Specialist (IT Asset and Configuration Management Specialist), as described below. Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-12 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience for GS-13 includes: Knowledge and application of interrelationships of multiple IT disciplines sufficient to provide advice on and devise solutions to a wide range of IT issues to develop mobile device management, asset management, configuration management, change management, demand management guidance, policies, and action plans. Knowledge and application of Agile, PMBOK, or other project management techniques and methods to lead various IT projects and initiatives from inception to closeout. Experience applying IT principles and methods for planning, updating, and integrating information system components, including software, mobile applications , controlling future releases, and documenting information and physical characteristics of an information system or product. Education Additional Information This position is inside the bargaining unit. Because the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered. Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy. Based on agency needs, additional positions may be filled using this vacancy. The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information. The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions. All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.

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