Patient Service Representative- Lincolnwood-Full Time
1 month ago
09121 AMG Lincolnwood - Building Operations
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
clinic hours are Monday through Thursday 8-7 and Friday 8-5. First and Fourth Sunday of the month as well as Second and Third Saturday of the month. Occasional travel to partner clinics in Morton Grove and Glenview will be requested.
Address: 6540 N Lincoln Ave. Lincolnwood IL 60712
Hours: Monday through Thursday 8-7 and Friday 8-5. Sat(2nd & 3rd) & Sun (1st & 4th of the Month) 8am-12pm.
Occasional travel to partner clinics in Morton Grove and Glenview will be requested.
Major Responsibilities:
- Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- 1)• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
- 2)• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
- 3)• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
- 4)• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
- 5)• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
- 6)• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
- 7)• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
- 8)• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
- 9)• Performs other related duties as required.
- Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- 1)• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
- 2)• Enters patient charges into the EMR system according to established policies and procedures.
- 3)• Batches encounter forms and balances charges.
- Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
- 3)• Releases information from records, only according to corporate policies and procedures.
- 1)• Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
- 2)• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
- High school diploma or equivalent. • One to two years related customer service experience • Experience handling difficult caller/customers/patients.
- CRT/PC experience in a customer service setting. • Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. • Strong communication skills. • Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
- N/A
- Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space. • Exposure to ill patients. • Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.
We have other current jobs related to this field that you can find below
-
Lincolnwood, United States Advocate Health Full timeAddress: 6540 N Lincoln Ave. Lincolnwood IL 60712Hours: Monday through Thursday 8-7 and Friday 8-5. Sat(2nd & 3rd) & Sun (1st & 4th of the Month) 8am-12pm. Occasional travel to partner clinics in Morton Grove and Glenview will be requested. Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for...
-
Lincolnwood, United States Advocate Health Full timeAddress: 6540 N Lincoln Ave. Lincolnwood IL 60712 Hours: Monday through Thursday 8-7 and Friday 8-5. Sat(2nd & 3rd) & Sun (1st & 4th of the Month) 8am-12pm. Occasional travel to partner clinics in Morton Grove and Glenview will be requested. Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for...
-
Customer Service
2 weeks ago
Lincolnwood, Illinois, United States Toyota of Lincolnwood Full timeAre you seeking a fresh chance to advance your career? A great learning environment with practical training awaits you. Leader Automotive Group - Toyota of Lincolnwood Leader Automotive Group, a subsidiary of AutoCanada, has ventured into the U.S. market with 10 dealerships and over 950 employees. In the Chicagoland area, we have 8 dealerships, along with...
-
Customer Service
2 weeks ago
Lincolnwood, Illinois, United States Kia of Lincolnwood Full timeJoin Our Team at Leader Automotive Group! Are you on the lookout for a new career opportunity where you can expand your skills and advance in your profession? Look no further! We offer a dynamic learning atmosphere with practical training. Leader Automotive Group, a subsidiary of AutoCanada, is a corporate entity listed on the stock exchange. Leader...
-
Business Development Center Representative
4 weeks ago
Lincolnwood, United States Hyundai of Lincolnwood Full timeLeader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more...
-
Lincolnwood, United States Hyundai of Lincolnwood Full timeJob DescriptionJob DescriptionLeader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area...
-
Automotive Journeyman Service Technician
2 weeks ago
Lincolnwood, United States Hyundai of Lincolnwood Full timeCompany: Leader Automotive Group / Hyundai of LincolnwoodDepartment: Service DepartmentHiring Manager: Service DirectorJob Title: Automotive Journeyman Service Technician / MechanicLevel: Master Technician (Journeyman) and Line Technician (Semi-Skilled)Location: Hyundai of LincolnwoodClassification: Full Time, OnsiteLeader Automotive Group, one of the...
-
Business Development Center Representative
4 weeks ago
Lincolnwood, United States Hyundai of Lincolnwood Full timeLeader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more...
-
Business Development Center Representative
4 weeks ago
Lincolnwood, United States Hyundai of Lincolnwood Full timeJob DescriptionJob DescriptionLeader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland...
-
Full time Cashier/Receptionist
3 weeks ago
Lincolnwood, United States Toyota of Lincolnwood Full timeLeader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in...
-
Dealership Service Center Customer Service
2 weeks ago
Lincolnwood, United States Hyundai of Lincolnwood Full timeLeader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more...
-
Lincolnwood, Il Field Coordinating Supervisor
3 weeks ago
Lincolnwood, United States CSC Dealer Services Full time**IMMEDIATE HIRE in **Arlington **Heights, IL area!!!** Watch our video! PAID TRAINING WILL BE PROVIDED. We are looking for a Coordinating Supervisor for PPF technicians of door edge guards in the greater Lincolnwood area. (45 mins around Lincolnwood area) We are partnered with auto dealerships in the area. Focusing on installing paint protection film on...
-
Customer Service
3 weeks ago
Lincolnwood, United States Toyota of Lincolnwood Full timeAre you looking for a new opportunity and chance to grow your career? We provide a great learning environment with hands-on training. Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23...
-
Customer Service
4 weeks ago
Lincolnwood, United States Toyota of Lincolnwood Full timeAre you looking for a new opportunity and chance to grow your career? We provide a great learning environment with hands-on training. Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market and we currently have 10 dealerships consisting of 23...
-
Customer Service
5 days ago
Lincolnwood, United States Kia of Lincolnwood Full timeAre you looking for a new opportunity and chance to grow your career? We provide a great learning environment with hands-on training. Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23...
-
Lincolnwood, Il Mobile Installation Tech
3 weeks ago
Lincolnwood, United States CSC Dealer Services Full time**IMMEDIATE HIRE in Oak Forest, IL area!!!** Watch our video! HIRING BONUS!!! PAID TRAINING WILL BE PROVIDED. We are looking for PPF technicians of door edge guards in the greater Linconwood area. (45 mins around Lincolnwood area) We are partnered with auto dealerships in the area. Focusing on installing paint protection film on door edges/ back of door...
-
Full time Cashier/Receptionist
2 weeks ago
Lincolnwood, United States Toyota of Lincolnwood Full timeJob DescriptionJob Description Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area with 8...
-
Customer Service
3 weeks ago
Lincolnwood, United States Kia of Lincolnwood Full timeAre you looking for a new opportunity and chance to grow your career? We provide a great learning environment with hands-on training. Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of...
-
Door Staff
3 weeks ago
Lincolnwood, United States Admiral Security Services, Inc Full timeDo you want to work somewhere where you will be _**valued**_? Are you looking for a company where you have _**growth**_? Admiral Security Services is the _**right**_ Company for _**YOU**_!_ **SIGN ON BONUS ----Stay employed and working for 90 DAYS and receive a $250.00 bonus check!!** We're seeking experienced and friendly people to work as Door Staff and...
-
Customer Service
4 weeks ago
Lincolnwood, United States Toyota of Lincolnwood Full timeAre you looking for a new opportunity and chance to grow your career? We provide a great learning environment with hands-on training. Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market and we currently have 10 dealerships consisting of 23...
