Aftermarket and Field Service Engineer

2 months ago

Pewaukee, United States Sensus Full time

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges.  The Company’s products and services move, treat, analyze, monitor, and return water to the environment in public utility, industrial, residential, and commercial building services settings.  Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities.  The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions.  Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature.  For more information, please visit us at www.xylem.com.

Flygt A-C Custom Pump, a Xylem brand, manufactures some of the world’s largest centrifugal pumps for the municipal and industrial markets.  With products ranging from vertical column pumps, non-clog sewage pumps, horizontal flood control pumps, and axially split case pumps, we are the leader in the large customized pumping market. A-C Custom Pump additionally specializes in providing aftermarket service and engineered upgrades for our own equipment as well as our competitors’ equipment.

Essential Duties/Principal Responsibilities:

  • On-time design of products both new and aftermarket to ensure customer requirements and specifications are met or exceeded.
  • Manage projects for aftermarket to ensure timely completion of design related tasks.  This includes proper coordination and interaction with operations and assisting operations in execution as required.
  • Perform engineering calculations and analysis as needed.
  • Prepare proposals for aftermarket projects and selling opportunities.
  • Serve as technical consultant on design and manufacturing issues for both new and aftermarket products.
  • Coordinate in-house testing of pumps for aftermarket projects in cooperation with shop operations.
  • Interface with agents/ customers on a variety of issues: sales, marketing, service, etc.
  • Produce Pro E drawings, layouts, and 3-dimensional drawings as required to shop production required dates to ensure customer on-time delivery for projects and repairs.
  • Perform field service on pumps for customers (i.e. repairs, start up, testing, etc.).  This includes pump and system vibration data collection, analysis, and review.
  • Complete field service assignments as needed.
  • Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.
  • Backup for Aftermarket Manager and Customer Service Representatives on calls from customers asking technical questions.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • B.S. Degree in Engineering or equivalent.
  • 2 to 5 years or more of related field service experience or design engineering experience.  (We are willing to train and develop a new graduate)
  • Possess a working knowledge of pump or rotating equipment mechanical design.
  • Microsoft Word, Excel, PowerPoint, and Outlook skills.
  • Excellent communication (written and oral) and personal interaction skills required.
  • The ability to conduct training to both technical and operations personnel.
  • Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.
  • Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.
  • Valid driver’s license.
  • Ability to obtain valid passport.
  • E.I.T. or P.E. License is a plus.

  Additional Information:

Physical Demands

  • The ability to physically maneuver around and spend significant durations in facilities where pumps are installed or manufactured.
  • The ability to lift and carry fifty pounds weight.

Work Environment

  • Office:  Administrative-computer and telephone usage.  Operation of basic office equipment and machinery: such as fax machines, copiers, and printers.
  • Job Site: New and rehabilitated facilities utilizing pumps and pumping equipment including construction site environments.
  • Travel: Significant domestic and international travel via airplane, car, or other transportation vehicles, up to 50% of the year.  Flexibility in scheduling is needed.

EOE/Females/Minorities/Protected Veterans/Disabled

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