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URBN Desktop Analyst

3 months ago

Philadelphia, United States URBN Full time
Role Summary

URBN is looking for a Desktop Support Analyst who is responsible for providing technical support for all back office equipment in our retail locations as well as remote employees. Support includes but is not limited to, computers, mobile devices, printers,
software, Zoom equipment, and other peripherals.

Role Responsibilities

  • Provides support for all employees using back office equipment across our retail locations globally
  • Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams
  • Maintain Zoom rooms across Navy Yard campus and off-site offices
  • Manage hardware deployment for new stores and refreshed equipment for existing locations
  • Responsible for shipping and receiving equipment
Role Qualifications
  • Experience troubleshooting Windows 10, macOS, ChromeOS, iOS, and Android
    devices.
  • Microsoft Office 365 experience (Office apps, OneDrive/SharePoint)
  • Experience troubleshooting printers

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The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.