Current jobs related to Patient Service Representative - Durham - Duke University
-
Patient Service Representative
5 days ago
Durham, United States Triangle Visions Optometry Full timeJoin Triangle Visions as a Patient Service Representative in Durham, NC! Are you a great communicator with a passion for healthcare? Triangle Visions invites you to join our team as a Patient Service Representative. Why Work With Us? - Work-Life Balance: Enjoy a supportive Monday - Friday schedule. - Competitive Compensation: Monthly bonus plan and...
-
Patient Service Representative
6 days ago
Durham, North Carolina, United States Triangle Visions Optometry Full timeJob OverviewTriangle Visions Optometry is seeking a highly skilled Patient Service Representative to join our team in Durham, NC. As a Patient Service Representative, you will play a vital role in ensuring the smooth operation of our office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesFront Desk Operations: Greet...
-
Patient Services Representative
3 weeks ago
Durham, North Carolina, United States Aramark Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Aramark. As a Patient Services Representative, you will play a critical role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesDeliver and Collect Patient Trays: Ensure that patient trays are delivered and...
-
Patient Services Representative
3 weeks ago
Durham, North Carolina, United States Aramark Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Aramark. As a Patient Services Representative, you will serve as a liaison between patients, the Food and Nutrition Services Department, and Nursing Services.Key ResponsibilitiesDeliver Exceptional Patient Care: Deliver and collect patient trays...
-
Patient Services Representative
2 weeks ago
Durham, North Carolina, United States Aramark Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Aramark. As a Patient Services Representative, you will serve as a liaison between patients, the Food and Nutrition Services Department, and Nursing Services.Key ResponsibilitiesDeliver exceptional patient care by delivering and collecting...
-
Patient Service Representative
4 days ago
Durham, North Carolina, United States Triangle Visions Optometry Full timeJob Title: Patient Service RepresentativeTriangle Visions Optometry is seeking a highly skilled Patient Service Representative to join our team in Durham, NC.About the Role:We are looking for a professional and friendly individual to provide exceptional patient service, handle administrative tasks, and maintain a safe and efficient work environment.Key...
-
Patient Services Representative
3 weeks ago
Durham, North Carolina, United States Aramark Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Aramark. As a Patient Services Representative, you will play a critical role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesDeliver and Collect Patient Trays: Ensure that patient trays are delivered and...
-
Patient Service Representative
4 months ago
Durham, United States Aledade, Inc. Full time**Patient Service Representative** Durham, NC / ~ Partner Practices ~ Partner Practices / Partner Practice **Patient Service Representative** Busy Medical Office Durham, NC 27704 Pay: $25, - $32, per year Job type: Full-time Number of openings for this position: 1 Schedule: 8 hour shift **Benefits:** Health insurance Paid time off Dental insurance...
-
Patient Service Representative
3 days ago
Durham, North Carolina, United States Wentworth-Douglass Hospital(WDH) Full timeAbout UsWentworth-Douglass Hospital (WDH) is a leading healthcare provider in the New Hampshire and Southern Maine Seacoast Region. Our multi-specialty group practice offers a wide range of services, from wellness and illness prevention to testing, treatment, and care of complex medical conditions.We value people who contribute to patient-centered care that...
-
Patient Services Representative
3 weeks ago
Durham, North Carolina, United States Aramark Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Aramark. As a Patient Services Representative, you will serve as a liaison between patients, the Food and Nutrition Services Department, and Nursing Services.Key ResponsibilitiesDeliver Exceptional Patient CareDeliver and collect patient trays...
-
Patient Service Representative
2 weeks ago
Durham, North Carolina, United States Duke University Full timeAbout the RoleWe are seeking a highly skilled Patient Service Representative to join our Patient Revenue Management Organization at Duke University Health System. As a key member of our team, you will play a critical role in ensuring the accurate and complete processing of patient accounts.Key ResponsibilitiesAnalyze insurance coverage and benefits to ensure...
-
Patient Service Center Representative
3 days ago
Durham, North Carolina, United States Central Dermatology Center Full timeCustomer Service RepresentativeCentral Dermatology Center is seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our Patient Service Center, you will be responsible for providing exceptional customer service to our patients over the phone.Key Responsibilities:Take incoming appointment calls and...
-
Patient Service Representative
2 weeks ago
Durham, New Hampshire, United States Wentworth-Douglass Hospital(WDH) Full timeAbout UsWentworth-Douglass Hospital(WDH) is a leading healthcare provider in the New Hampshire and Southern Maine Seacoast Region. Our multi-specialty group practice offers a wide range of medical services, from wellness and illness prevention to testing, treatment, and care of complex medical conditions.We value patient-centered care and community health,...
-
Patient Customer Service Representative
4 weeks ago
Durham, United States REVCO SOLUTIONS INC Full timeJob DescriptionJob DescriptionDescription:Join Our High-Energy Healthcare Call Center Team!At FOCA, a Revco Management Company, we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping...
-
Patient Service Representative
2 weeks ago
Durham, North Carolina, United States Duke University Full timeAbout the RoleDuke University is seeking a highly skilled Patient Service Representative to join our Patient Revenue Management Organization. As a key member of our team, you will play a critical role in ensuring the accurate and complete processing of patient accounts.Key ResponsibilitiesAnalyze insurance coverage and benefits to ensure timely...
-
Patient Service Representative
2 weeks ago
Durham, North Carolina, United States Duke University Full timeAbout the RoleDuke University is seeking a highly skilled Patient Service Representative to join our Patient Revenue Management Organization. As a key member of our team, you will play a critical role in ensuring the accurate and complete processing of patient accounts.Key ResponsibilitiesAnalyze insurance coverage and benefits to ensure timely...
-
Patient Service Representative, Family Medicine
1 month ago
Durham, United States Wentworth-Douglass Hospital(WDH) Full timeAbout UsWentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers...
-
Patient Services Representative
4 days ago
Durham, North Carolina, United States Aramark Full time{"h2": "Job Summary"} Patient Services team members play a vital role in ensuring the well-being of patients by acting as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. This position requires strong communication and interpersonal skills to effectively deliver patient trays, nourishments, and snacks in a...
-
Patient Service Representative, Family Medicine
4 weeks ago
Durham, United States Mass General Brigham Full timeDescription: About Us Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our...
-
Patient Services Representative
1 week ago
Durham, North Carolina, United States Aramark Full time{"h2": "Job Overview"} Aramark is seeking a skilled Patient Services team member to act as a liaison between patients, the Food and Nutrition Services Department, and Nursing Services. This role requires strong communication and organizational skills to deliver exceptional patient care. Key Responsibilities Deliver and collect patient trays during meal...
Patient Service Representative
3 months ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Patient Service Representattive who will embrace our mission of Advancing Health Together.
This is a remote position.
Job Summary
Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions. Ensure all insurance requirements are met prior to patients' arrival, and inform patients of their financial liability. Arranges payment options with the patients and screens patients for government funding sources. This position has high customer service with our payors and physicians by phone and requires excellent customer service skills. This position is very similar to the Financial Care Counselor. This position completes all preliminary work. The Financial Counselor completes the work when the patient arrives.
Work Performed
Analyze insurance coverage and benefits for service to ensure timely reimbursement. Obtain all PAC and/or authorizations as appropriate. Facilitate referral to Financial Services for payment sources for uninsured patients. Determine if patient's condition is the result of an accident, performing complete research to determine the appropriate source of liability/payment. Schedules and pre-register patients, correcting as necessary all patient demographic and financial data. Resolve insurance claim rejections/denials and remedy expediently. Call patients to remind them to bring balances due, co-pays, co insurance and deductible. Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy. Perform those duties necessary to ensure all accounts are processed accurately and efficiently. Promote and maintain excellence in customer service. Explain billing to patients according to PRMO credit and collection policies, when discussing insurance with patients. Implement appropriate collection actions and assist financially responsible persons in arranging payment. Make referral to Financial Services Representative for counseling. Determine necessity of third party sponsorship and process patients per policy and procedure. Examine insurance policies and other third party sponsorship materials for sources of payment. Inform attending physician of patient financial hardship. Update the billing system to reflect the insurance status of the patient. Provides timely and effective customer service to internal customers. Assist with departmental coverage as requested. Obtain authorizations based on insurance plan contracts/guidelines, document in billing system per policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment for specific patients and benefits.
Knowledge, Skills and Abilities
Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
Experience
Two to five years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and /or experience
Degrees, Licensures, Certifications
None required
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
