Implementation Specialist II

3 weeks ago

Pittsburgh, United States True Commerce Full time

Are you ready to unlock your true potential?  Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

The Implementation Specialist II Add-On team ensures the accurate and timely implementation of additional trading partners or product add-ons.  This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup. The Implementation Specialist II manages high-volume touch point projects such as new relationships, trading partner recertification, and new document testing. This position is responsible for delivering on-time projects and consulting with the customer using best practices for the customer’s implementation with assistance as needed from the Implementation Supervisor.

This role is a hybrid (if near Columbus, OH or Pittsburgh, PA) otherwise, will be a remote opportunity. 

As an Implementation Specialist II (Add-On team) you will:

  • Facilitate the EDI implementation process for TrueCommerce customers
    • Serves as the primary point of contact for existing customers adding on new trading relationships
    • Manages setup within TrueCommerce
    • Conducts testing for customer
    • Manages implementation tasks and coordinates activities with the customer, trading partners, and other implementation team members.
    • Manages customer expectations and project scope.
    • Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
    • Assists the customer with usage of the TrueCommerce software.
    • Assists the customer with the testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
    • Assists the customer with the integration testing process by understanding of basic integration functions and BSP mapping changes for assigned ERP packages and leveraging the integration team for more complex changes/requirements.
    • Identifies and communicates implementation issues and escalate to the appropriate parties.
    • Meets monthly go-live and quality targets as determined by TrueCommerce management.
    • Follows the TrueCommerce implementation phased approach on all projects.
  • Provide timely project status updates and reporting
    • Provides timely updates to the customer and team members to ensure all involved parties understand the progress of the project.
    • Keeps project status, customer communication, and other key information up-to-date in the TrueCommerce PSA Tool (NetSuite).
  • Work cross-functionally to ensure customer satisfaction
    • Responsible for working with internal and external resources to drive the successful completion of a project.
    • Prioritizes internal resources to meet customer expectations.
    • Identify and communicate software and mapping issues to technology and Trading Partner teams.
    • Identify and communicate integration tasks or issues to the Integration team.
    • Recognizes and documents issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring.

Implementation Specialist II (Add-On team) Experience and Skills:

  • 2-4+ years of client service implementations, business to business, and/or computer support/service experience.
  • Project management knowledge or experience is required.
  • Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
  • Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
  • Experience with Microsoft Office and Internet applications required.
  • Experience with business systems such as Microsoft Great Plains, AX, Dynamics, QuickBooks, Sage, SAP or NetSuite is a plus.
  • An EDI background or an understanding of transaction processing is a plus.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance.

For additional information, visit our website.

  • Implementation Specialist

    2 days ago

    Pittsburgh, United States Bayforce Full time

    DescriptionWe are looking for a dedicated and experienced Implementation Specialist to lead the implementation of thw MOC module and provide support for the FMEA module within the ETQ Reliance® Quality Management Software. This role requires a strong understanding of quality management processes, software implementation, and the ability to work effectively...

  • Implementation Specialist

    3 hours ago

    Pittsburgh, United States Bayforce Full time

    DescriptionWe are looking for a dedicated and experienced Implementation Specialist to lead the implementation of thw MOC module and provide support for the FMEA module within the ETQ Reliance® Quality Management Software. This role requires a strong understanding of quality management processes, software implementation, and the ability to work effectively...

  • Security Implementation Specialist

    7 days ago

    Pittsburgh, United States IntePros Consulting Full time

    Jr Security Implementation Specialist Job Description: We are seeking a highly skilled individual to contribute to our IAMO Transformation program by aiding in the configuration and implementation of the new SailPoint LCM product. As a SailPoint LCM Implementation Specialist, you will provide general SailPoint product support with a focus on reducing...

  • ETQ QM Implementation Specialist

    5 days ago

    Pittsburgh, United States Bayforce Full time

    Role Description:We are looking for a dedicated and experienced Implementation Specialist to lead the implementation of the MOC module and provide support for the FMEA module within the ETQ Reliance® Quality Management Software.This role requires a strong understanding of quality management processes, software implementation, and the ability to work...

  • ETQ QM Implementation Specialist

    2 days ago

    Pittsburgh, United States Bayforce Full time

    Role Description:We are looking for a dedicated and experienced Implementation Specialist to lead the implementation of the MOC module and provide support for the FMEA module within the ETQ Reliance® Quality Management Software.This role requires a strong understanding of quality management processes, software implementation, and the ability to work...

  • Credit Balance Specialist II

    2 weeks ago

    Pittsburgh, United States Quick Med Claims Full time

    Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to...

  • Global KYC Program Implementation Specialist

    1 month ago

    Pittsburgh, United States BNY Mellon Full time

    Overview Global KYC Program Implementation Specialist  At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the...

  • Systems Implementation

    4 weeks ago

    Pittsburgh, United States eProductivity Software Full time

    Job DescriptionJob DescriptionEPS US, LLC’s Pittsburgh, PA, office seeks a Systems Implementation & Training Consultant. This is a fully remote position and the employee can work from anywhere in the United States to deliver improvements, efficiencies and standardization in project delivery and implementation. Will also: (i) work closely within the DMI...

  • Systems Implementation

    3 weeks ago

    Pittsburgh, United States eProductivity Software Full time

    Job DescriptionJob DescriptionEPS US, LLC’s Pittsburgh, PA, office seeks a Systems Implementation & Training Consultant. This is a fully remote position and the employee can work from anywhere in the United States to deliver improvements, efficiencies and standardization in project delivery and implementation. Will also: (i) work closely within the DMI...

  • Insurance & Follow-up Specialist II

    2 months ago

    Pittsburgh, United States Riverside Health System Full time

    Newport News, Virginia Overview The Insurance and Follow-Up Specialist II provides timely follow-up of facility claims for all acute care based locations. Manages assigned portion of AR and aging reports and responds to insurance company requests for information and works to identify issues. Assists with coaching and training staff. What you will do ...

  • Implementation Project Manager II

    2 months ago

    Pittsburgh, United States Innovu Full time

    Job DescriptionJob DescriptionOverviewThe Project Manager is responsible for the successful definition, execution and maintenance of the project plan for all assigned client initiatives, typically during the onboarding phase of the client lifecycle. They work closely with Innovu’s Technical and Distribution teams to ensure projects follow established...

  • Recreation Therapist

    1 day ago

    Pittsburgh, United States UPMC Full time

    The Creative and Expressive Arts Therapies (CEAT) department at Western Psychiatric Hospital (WPH) is looking for a Recreation Therapist to join the team. CEAT department includes Art, Dance/Movement, Music, Recreation, and Yoga therapies. Including this position, we are a team of 8 therapists serving all of the inpatient units in the hospital. The CEAT...

  • CRM Implementation

    2 months ago

    Pittsburgh, United States Keen360, Inc. Full time

    Job DescriptionJob DescriptionKeen360 is soliciting contractors from consulting or augmentation firms that are certified as being owned by minorities, women, or veterans for sub-contracting opportunities on CRM implementation projects. The arrangement is for serving as a subcontractor to Keen360.RequirementsProposed consultants must have three to five years...

  • Vice President, Client Implementations Manager II

    1 month ago

    Pittsburgh, United States BNY Mellon Full time

    Overview Bring your ideas. Make history.  At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...

  • Staff Accountant II

    2 weeks ago

    Pittsburgh, United States Creative Financial Staffing Full time

    STAFF ACCOUNTANT II ABOUT THE COMPANY: We are a thriving financial service-based company seeking a Staff Accountant II. We are a community-driven company with a strong mission to help its surrounding community. Great tenure with the team at this company Possible company you can retire from! This person should be a strategic thinker and a hands-on...

  • Vice President, Client Implementations Manager II

    2 weeks ago

    Pittsburgh, United States BNY Mellon Full time

    Overview Bring your ideas. Make history. At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...

  • Technical Support Specialist II

    2 months ago

    Pittsburgh, United States Innovative Systems Full time

    Innovative Systems, Inc. is looking for an experienced Technical Support Specialist II. This individual will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue resolution. You will work at...

  • Technical Support Specialist II

    2 weeks ago

    Pittsburgh, United States Innovative Systems Full time

    Innovative Systems, Inc. is looking for an experienced Technical Support Specialist II. This individual will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue resolution. You will work at...

  • Technical Support Specialist II

    2 months ago

    Pittsburgh, United States Innovative Systems Full time

    Job DescriptionJob DescriptionInnovative Systems, Inc. is looking for an experienced Technical Support Specialist II. This individual will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue...

  • Technical Support Specialist II

    1 week ago

    Pittsburgh, United States beBee S US Full time

    Innovative Systems, Inc. is looking for an experienced Technical Support Specialist II. This individual will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue resolution. You will work at...